group of pixilated characters

The Future of Gaming Franchises: Why Community, AI, and Global Strategy Are Redefining Success -Jennifer Poulson

The gaming industry has evolved dramatically over the past two decades. Physical game launches, midnight retail events, and boxed editions have largely given way to digital ecosystems, live-service experiences, and global communities that engage with brands every day. In a recent episode of Game Changers: The Future of Play, Jennifer Poulson, a global gaming executive…

Can People Actually Like Doing Taxes?

Tax Franchises have mastered the process of guiding end users through the preparation of tax returns.  Still, the steps are not intuitive to all. Full preparation may require between 50 and 150 screens depending on the complexity of one’s finances, number of deductions etc. The Tax Franchise deploys Hermes; the AI Assistant trained on every…

woman shopping using her mobile device to talk to AI Assistant

The #1 Reason Shoppers Leave Your Store

“Findability” is a silent revenue killer. A cost to retailers of more than $1.7 trillion annually. This is an issue affecting franchises around the world but particularly Latin America given the emergence of a new persona profile, the “Intentional Shopper” who values time and convenience. This is the #1 reason shoppers leave a store without…

1950s car

Have You Ever Ordered the Wrong Part?

950 shops of this franchise repair cars in North America. They process about 3.25M repairs per year (6-bay shops) and about 75% of them require part ordering. If the mechanic orders the wrong part, the shop is stuck with extra cost, delay, and customer dissatisfaction. Solution: Introducing “Argus”, the AI Assistant that can source from…

expired-milk

Don’t Offer a Discount That Expired 3 Months Ago…

Telecom franchise with 1500 stores in Europe. A complex portfolio of products with hundreds of permutations of offerings and services. 6 to 10 Customer Advisors per store, 60% churn rate.  This means having to replace, re-hire and re-train 3 to 6 advisors every single year.  It takes between 4 and 6 weeks to onboard an…

coffee cup

One Wrong Cappuccino Can Damage a Franchise Brand

A typical franchise coffee barista takes 2 to 4 weeks to reach basic competency.  Onboarding them requires 15 to 25 distinct documents.  After the initial training franchisees experience high churn and lack of brand consistency. Your market differentiator goes out the window if John prepares a cortado when asked for a cappuccino. Solution: AI Assistant (Joe)…

Sutton Trout on Why Relationships, Not Algorithms, Still Drive Gaming Success

The gaming industry has evolved from boxed console experiences into always-on digital ecosystems powered by live services, creator communities, AI tools, and global player engagement. But according to gaming growth strategist Sutton Trout, one thing still matters most: relationships. On a recent episode of Game Changers: The Future of Play, Sutton Trout — whose career…

What Is Agentic AI? Key AI Terms Every Business Leader Should Know in 2026

Learn the meaning of Agentic AI, Generative AI, and Retrieval-Augmented Generation (RAG) and how these technologies are transforming customer experience and enterprise automation in 2026. Artificial Intelligence is evolving rapidly, and with it comes a growing list of new industry terms. From Generative AI to Agentic AI and Retrieval-Augmented Generation (RAG), businesses are trying to…

pregnant woman at fertility office

What Happened When a Small Fertility Clinic Adopted AI

A leader in at-home hormone testing, partnered with NOHOLD and a local fertility specialist to bridge a critical gap in the patient journey: Turning hormone insights into immediate, actionable next steps. By embedding an AI Assistant into the experience, patients can now move seamlessly from testing to understanding and taking action without delays or complexity.…