“Mobileum has been a driver of telecom innovation for the last 25 years. We see Generative AI and intelligent agents as the next frontier, not just for automation, but for creating entirely new revenue opportunities from telecom data. This alliance with NOHOLD allows us to bring this vision to market with agility, scale, and impact.”
Miguel Carames Chief Product Officer at Mobileum
Secure AI Assistants
Chat applications powered by patented Artificial Intelligence technology.
In today’s telecom market, growth doesn’t come from infrastructure alone—it comes from how effectively you activate your Operations Support Systems (OSS), Business Support Systems (BSS) and telecom data.
Since 1999, NOHOLD has evolved its AI platform; going from one patented technology to four.
We work with Operators, Telecom Infrastructure Providers, BSS and OSS to develop secure AI Assistant applications that streamline (automate) processes and procedures. Ultimately, creating frictionless experiences that help you win more customers, grow revenue, and outperform competitors.
Ways Clients Utilize NOHOLD AI for Strategic Digital Transformation
Digital transformation in the telecommunications industry is accelerating rapidly, fueled by advances in AI. From onboarding and customer support to sales and service operations, AI Assistants are redefining how telcos engage customers, streamline operations, and drive growth. By embedding intelligent assistants across digital and operational touchpoints, operators streamline processes, reduce costs, and deliver faster, more personalized experiences.
Core AI Assistant Capabilities for Telecom Transformation
Control of Complex Applications/Hardware via Natural Language
AI Assistants enable telecom teams to interact with complex BSS/OSS systems, network tools, and even physical infrastructure using simple natural language commands.
Agentic Infrastructure
AI Assistants can connect across telecom systems, creating frictionless workflows between network operations, customer support, and backend platforms.
Machine Learning Based Anomaly Detection
AI Assistants leverage machine learning to continuously monitor network performance and customer behavior, identifying anomalies such as outages, fraud, or performance degradation in real time.
Sales Advisor
An AI Assistant embedded in digital channels, retail, call center or within sales teams to act as an advisor, recommending the best plans, bundles, add-ons based on real-time customer data, while generating sales content like emails and RFPs.
Onboarding
An AI Assistant guides employees and customers through conversational onboarding processes. Provide step-by-step guidance, capture images, upload and download documents/photos, collect payments, schedule appointments and transfer data to third party systems.
CX Assistant
AI Assistants that resolve issues like billing disputes, network troubleshooting, plan changes, and roaming questions. Deliver faster, always-on service that improves customer experience and loyalty, reducing cost-to-serve and creating opportunities to upsell and increase ARPU during service interactions.
RFP Advisor
RFP Advisor is an employee-facing AI Assistant that automatically responds to RFPs and produces a Word document with responses. You can finish RFPs 80% faster and answer 100 questions in about 10 minutes.
AI Concierge
AI Concierge equips resellers with the right answers and sales guidance—driving more leads, better leads, and faster deals.
Agent Assist
Agent Assist makes new call center agents effective from day one—cutting training costs, reducing handle time, and increasing first-contact resolution.
Virtual Tutor
Add training manuals and guides to an AI Assistant, so trainees can ask questions and get answers quickly. Reduce training time and retain knowledge through generations of employees.
SOP Assist
SOP Assist puts every Standard Operating Procedure at employees’ fingertips—cutting liability, improving safety, and boosting efficiency.
HR Advisor
Make finding information easier for employees and removes the task of responding to repetitive questions. Allows HR to do more with less.
Have an idea for a project?
NOHOLD AI is known for its adaptability. We can connect to third party systems and devices through APIs.
A patented technology that enables one AI Assistant to leverage knowledge from partner AI Assistants.
Multilingual
Our technology currently supports 99 languages.
Generative & Deterministic AI
NOHOLD’s platform combines Deterministic and Generative AI to deliver the best results. The deterministic component delivers consistent, validated answers for common issues, while the generative component handles complex, less frequent questions with context awareness, enhanced language understanding, and reasoning capabilities.
API Integrations
NOHOLD can create connectors to any platform if APIs are available.
Multichannel
Our AI Assistants can operate on many channels: phone, web, social media, devices, and smart speakers.
Procedure Guidance
Guides users step-by-step through forms, onboarding, troubleshooting, and many more processes. This kind of guidance reduces errors, saves time, and increases satisfaction by clarifying requirements and assisting users at each step.
Secure & Compliant
NOHOLD maintains the following security compliance standards and best practices: SOC 2, Type II performed annually, HIPAA Compliance reviewed annually, full network penetration testing, vulnerability scanning performed daily, web application scanning performed monthly, intrusion detection and prevention performed in real time.
Out Comes That Matter
AI-Powered Telecom Intelligence
Higher ARPU
Unlock new revenue streams by monetizing BSS data, launching AI services, and increasing ARPU across your customer base.
Increase Market Share
Deliver faster, more personalized, and more reliable experiences using real-time telecom insights.
Happier Customers
Unlock new revenue streams by monetizing BSS data, launching AI services, and increasing ARPU across your customer base.
Gain the Advantage
Outpace competitors by unifying OSS, BSS, and telecom data into intelligent, automated operations.
Gain a Competitive Advantage
Outpace competitors by unifying OSS, BSS, and telecom data into intelligent automated operations. For many years we have worked with companies like Comcast, AT&T, Dish Network, Cincinnati Bell, MT, CommScope and more. They were able to:
Resolve billing issues
Increase paperless billing enrollment
Receive average ROI of 636%
Significant reduction in call center volume
Increased revenue through intelligent cross-selling
