AI Assistants Built for the Utilities Industry
Self-Service Support that Improves the Customer Experience while Reducing Costs-to-Serve.
“The Virtual Assistant (AI Assistant) allows us to listen to the voice of the customer. It allowed us to answer the top questions, reducing the need for customers to call in. It made my job easier by providing reports that helped us to improve customer interactions over time.”
Judy Holderman – Advisor, Business & Search Operations Dell Technologies
Conversational AI for Utilities
Do more through self-service support powered by patented Artificial Intelligence (AI) technology.
At NOHOLD, we create chatbot applications that can do more than chat. In our 25+ years of experience we have built over 3,000 AI Assistants for Fortune 500 companies. Our work with Utilities has been focused on providing a customer-centric experience that reduces cost, while assisting your customers with completing tasks and finding solutions.
Example Applications:
- Enrollment
- Move In/ Move Out
- Transfer of Service
- Billing Inquiries
- And More
Customer Call Volume Handled by Human Representatives
The implementation of an AI Assistant resulted in it handling 46% of incoming calls without the need for human intervention. That is an average of 1.37 million calls each month.
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NOHOLD Inc.
830 Hillview Ct.
Suite 120
Milpitas, CA 95035