Telecom franchise with 1500 stores in Europe. A complex portfolio of products with hundreds of permutations of offerings and services. 6 to 10 Customer Advisors per store, 60% churn rate. This means having to replace, re-hire and re-train 3 to 6 advisors every single year. It takes between 4 and 6 weeks to onboard an advisor. If they are not trained properly, they may offer a customer a discount that expired three months ago. Solution: AI Assistant (Bella) trained on the most popular products and services so that your team comes through as competent and trustworthy in a fraction of the training time. Bella increases in-store conversions and upselling while empowering your store advisors to be rockstars.
Next: Connect Bella to the franchise CRM so that every customer interaction is properly captured.
If you are a franchise executive looking to impact profitability and customer satisfaction, send me a message.