Author: Diego Ventura

Tax Franchises have mastered the process of guiding end users through the preparation of tax returns.  Still, the steps are not intuitive to all. Full preparation may require between 50 and 150 screens depending on the complexity of one’s finances, number of deductions etc. The Tax Franchise deploys Hermes; the AI Assistant trained on every…

“Findability” is a silent revenue killer. A cost to retailers of more than $1.7 trillion annually. This is an issue affecting franchises around the world but particularly Latin America given the emergence of a new persona profile, the “Intentional Shopper” who values time and convenience. This is the #1 reason shoppers leave a store without…

950 shops of this franchise repair cars in North America. They process about 3.25M repairs per year (6-bay shops) and about 75% of them require part ordering. If the mechanic orders the wrong part, the shop is stuck with extra cost, delay, and customer dissatisfaction. Solution: Introducing “Argus”, the AI Assistant that can source from…

Telecom franchise with 1500 stores in Europe. A complex portfolio of products with hundreds of permutations of offerings and services. 6 to 10 Customer Advisors per store, 60% churn rate.  This means having to replace, re-hire and re-train 3 to 6 advisors every single year.  It takes between 4 and 6 weeks to onboard an…

A typical franchise coffee barista takes 2 to 4 weeks to reach basic competency.  Onboarding them requires 15 to 25 distinct documents.  After the initial training franchisees experience high churn and lack of brand consistency. Your market differentiator goes out the window if John prepares a cortado when asked for a cappuccino. Solution: AI Assistant (Joe)…