The gaming industry has become one of the world’s most advanced laboratories for customer engagement, community building, and AI-powered experiences. In a recent episode of Game Changers: The Future of Play, industry veteran Kim Verbonitz shared valuable insights from her career working with content creators, game developers, cloud platforms, educational technology companies, and digital ecosystems.…
Learn the meaning of Agentic AI, Generative AI, and Retrieval-Augmented Generation (RAG) and how these technologies are transforming customer experience and enterprise automation in 2026. Artificial Intelligence is evolving rapidly, and with it comes a growing list of new industry terms. From Generative AI to Agentic AI and Retrieval-Augmented Generation (RAG), businesses are trying to…
A leader in at-home hormone testing, partnered with NOHOLD and a local fertility specialist to bridge a critical gap in the patient journey: Turning hormone insights into immediate, actionable next steps. By embedding an AI Assistant into the experience, patients can now move seamlessly from testing to understanding and taking action without delays or complexity.…
In the nutrition and supplement industry, customer expectations are rising faster than most teams can keep up. Today’s consumers want instant answers about products, ingredients, subscriptions, and health considerations often before they’re willing to make a purchase. For small and mid-sized brands, this creates a difficult challenge: How do you deliver fast, high-quality customer support…
Supporting millions of users typically means one thing: Growth equals staff increase. With a growing demand across 195 countries, this global education institution consists of: The institution’s objective is to grow with an increased demand for enrollment, but without increasing support staff. This objective required an innovative solution. They deployed an AI Assistant across support…
Request For Proposals (RFPs) are one of the most time-consuming tasks in B2B sales. ICON Voice Networks processes 10-15 RFPS monthly, while each technical RFP takes 10-14 hours each. In addition, responses can be inconsistent, and heavily dependent on institutional knowledge. ICON deployed an AI Assistant trained on brochures, product manuals, feature lists, etc. based…
A Fertility Clinic was struggling with high staff turnover. Employees are tasked with educating new patients, informing patients of costs, registering new patients, collecting payments, and much more. In an attempt to minimize in-office crowding, many of these tasks had to be fulfilled via phone calls and emails. Forcing patients to call often tied up…
The gaming industry has always been driven by creativity, innovation, and—above all—people. In the latest episode of Game Changers: The Future of Play, we explore how human-centered leadership is becoming a defining factor for success in modern game studios. Joining us is Marina Jonsdottir, Head of People Experiences at Starbreeze Entertainment and former talent leader…
For small and mid-sized businesses, growth has always come with a tradeoff. More customers typically means more complexity: more support requests, more operational overhead, and more pressure on already lean teams. For years, the only way to scale was to add people. That’s changing. A New Growth Model for SME/SMBs AI is redefining how SMBs…
Barcelona was buzzing with energy this year at MWC 2026, and NOHOLD was thrilled to be part of the action alongside our partner Mobileum. From the first walk of the show floor to our final conversations, the week was packed with innovation, insight, and meaningful connections. A Week of Innovation & Collaboration Across four energizing…
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