The gaming industry has evolved from boxed console experiences into always-on digital ecosystems powered by live services, creator communities, AI tools, and global player engagement. But according to gaming growth strategist Sutton Trout, one thing still matters most: relationships. On a recent episode of Game Changers: The Future of Play, Sutton Trout — whose career…
Learn the meaning of Agentic AI, Generative AI, and Retrieval-Augmented Generation (RAG) and how these technologies are transforming customer experience and enterprise automation in 2026. Artificial Intelligence is evolving rapidly, and with it comes a growing list of new industry terms. From Generative AI to Agentic AI and Retrieval-Augmented Generation (RAG), businesses are trying to…
A leader in at-home hormone testing, partnered with NOHOLD and a local fertility specialist to bridge a critical gap in the patient journey: Turning hormone insights into immediate, actionable next steps. By embedding an AI Assistant into the experience, patients can now move seamlessly from testing to understanding and taking action without delays or complexity.…
In the nutrition and supplement industry, customer expectations are rising faster than most teams can keep up. Today’s consumers want instant answers about products, ingredients, subscriptions, and health considerations often before they’re willing to make a purchase. For small and mid-sized brands, this creates a difficult challenge: How do you deliver fast, high-quality customer support…
Podcast with Dr. Chris “Doc” Haskell What does it really take to build a championship esports program? In this episode of Game Changers: The Future of Play, hosts Toni Callahan, Sarah Ramoz, and Stephany Ventura sit down with Dr. Chris “Doc” Haskell, Head Coach and Director of Boise State Varsity Esports, to unpack the mindset,…
Supporting millions of users typically means one thing: Growth equals staff increase. With a growing demand across 195 countries, this global education institution consists of: The institution’s objective is to grow with an increased demand for enrollment, but without increasing support staff. This objective required an innovative solution. They deployed an AI Assistant across support…
In this episode of Game Changers: The Future of Play, host Toni Callahan is joined by Sarah Ramoz and Stephany Ventura for a deep conversation with Trent Oster, CEO of Beamdog and co-founder of BioWare. Trent shares his journey from early programming on the Apple II Plus to building one of the most influential RPG…
Request For Proposals (RFPs) are one of the most time-consuming tasks in B2B sales. ICON Voice Networks processes 10-15 RFPS monthly, while each technical RFP takes 10-14 hours each. In addition, responses can be inconsistent, and heavily dependent on institutional knowledge. ICON deployed an AI Assistant trained on brochures, product manuals, feature lists, etc. based…
A Fertility Clinic was struggling with high staff turnover. Employees are tasked with educating new patients, informing patients of costs, registering new patients, collecting payments, and much more. In an attempt to minimize in-office crowding, many of these tasks had to be fulfilled via phone calls and emails. Forcing patients to call often tied up…
About A leading U.S. telecommunications provider delivering high-speed internet, digital cable, and digital voice services implemented an AI Assistant powered by the SICURA® platform to transform its customer support and service operations. With nearly 50 million customers, the provider needed a scalable, cost-effective way to manage high volumes of technical support and customer service inquiries…
