This is why you should leverage Artificial Intelligence (AI) to respond to customer service emails:
AI Assistants can respond to repetitive requests, allowing agents more time to resolve critical issues that require human intervention
In many cases, escalated emails have a 24-72 hour turnaround time for a human response. AI improves Customer Satisfaction by responding in minutes
AI Assistants are available 24/7/365 and in multiple languages
Conversational AI is already widely used on websites, voice, Social Media, messaging apps, etc… why not maximize your investment by deploying via email?