Blog posts associated with Artificially Intelligent Virtual Assistants
Employee turnover is inevitable. Whether due to retirement, job changes, or organizational restructuring, every departure chips away at a company’s institutional knowledge—the collective intelligence, history, processes, and insights that make an organization run smoothly. As experienced employees walk out the door, so do the lessons they’ve learned, the shortcuts they’ve discovered, and the context they’ve…
How can public servants build AI literacy and confidence among staff who may be skeptical or unfamiliar with the technology? Don’t miss these thought-provoking responses… Serenity Thompson, Deputy Director, Digital Services California Department of Motor Vehicles (DMV) and Austin Schlocker, SLED Business Development Lead Avere Technology Consulting answer this question during our recent AI Expert…
How is AI transforming patient care and diagnosis in healthcare settings? NOHOLD invited expert advisors, Will Conaway and Kenny Wong to share their knowledge during our AI Expert pop-up event. Don’t miss out on their responses…
In an increasingly competitive landscape, Business Process Outsourcing (BPO) companies are expected to deliver faster, smarter, and more cost-effective services. Clients are demanding more than just task execution—they expect innovation, efficiency, and insights. To meet these rising expectations, integrating an AI Assistant into BPO services isn’t just a nice-to-have anymore. It’s essential. The Evolving Role…
The article “The Future of Customer Service” by Andre Muradyan explores how emerging technologies and evolving customer expectations are reshaping the landscape of support services. Key trends include omnichannel support, where customers can move seamlessly between communication platforms; automation and self-service, which help resolve routine queries efficiently; and personalization through Artificial Intelligence and Machine Learning.…
How is AI reshaping the customer support experience? Don’t miss this brief clip featuring sought-after leaders, Joe Pinto, Dave Hare and Andre Muradyan, from our recent AI Expert Pop-up event. Experts discuss the value of AI, drawing from real customer support implementations including: – AI as a piece of the total strategy– AI improves response…
Strategic Outcomes from AI in Government, Support and Healthcare The AI Expert Pop-Up: Strategic Outcomes from AI in Government, Support, and Healthcare is a dynamic live event designed to explore the transformative impact of artificial intelligence across critical public sectors. Featuring leading experts and real-world case studies, this session delves into how AI technologies are…
A recent story made waves when a doctor, who has 20 years of experience perfecting his skill at reading chest X-rays to detect pneumonia, shared his reaction to AI technology that can analyze the same images in seconds. With a mix of humor and concern, he joked he might need to start applying to work…
A VP of Support asked us, “What value can I expect when launching an AI Assistant for my customers?” Sarah Ramoz discusses an example scenario when an AI Assistant is deployed for customer support, and shares a conservative ROI that is typically achieved by NOHOLD’s clients. Watch the short 1-minute AI Expert podcast clip below.
There are high expectations for AI Assistants — faster workflows, improved access to information, and happier teams. However, not every enterprise deployment lives up to that promise. Some are successful. Some stall. Others quietly fade out. Why? Here are a few common reasons AI assistant deployments fail, and how innovative teams are getting it right:…
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