Blog posts associated with Artificially Intelligent Virtual Assistants
A recent MIT article* uncovered a surprising truth: while GenAI technology is advancing rapidly, most enterprise pilots are falling flat — not due to technical limitations, but because of organizational and strategic missteps. Here are some of the core reasons why these pilots are struggling: What We’ve Learned at NOHOLD At NOHOLD, we’ve been building…
Want to improve CX with AI? 🤖 Here are 5 proven best practices to turn your AI Assistant from a basic proof of concept into your customers’ go-to self-service channel. Whether you’re just getting started or looking to scale, these tips will help you drive real impact. 🎥 Watch the 1-minute video to learn more!
At NOHOLD, our mission has always been to make AI accessible, secure, and impactful for industries navigating rapid transformation. Today, we’re proud to announce a strategic alliance with Mobileum, a global leader in telecom analytics and network solutions, to bring the power of AI to one of the most dynamic and complex industries in the…
AI Assistant Best Practices AI Assistants have evolved far beyond simple chatbots. In 2025, delivering a seamless, helpful experience means combining cutting-edge Generative AI with smart design, business insight, and responsible implementation. Based on NOHOLD’s field-tested strategies, here are best practices for building an AI Assistant that is efficient, scalable, and user centric. Design for…
Insight into enhancing user experiences with an AI Assistant.
Employee turnover is inevitable. Whether due to retirement, job changes, or organizational restructuring, every departure chips away at a company’s institutional knowledge—the collective intelligence, history, processes, and insights that make an organization run smoothly. As experienced employees walk out the door, so do the lessons they’ve learned, the shortcuts they’ve discovered, and the context they’ve…
How can public servants build AI literacy and confidence among staff who may be skeptical or unfamiliar with the technology? Don’t miss these thought-provoking responses… Serenity Thompson, Deputy Director, Digital Services California Department of Motor Vehicles (DMV) and Austin Schlocker, SLED Business Development Lead Avere Technology Consulting answer this question during our recent AI Expert…
How is AI transforming patient care and diagnosis in healthcare settings? NOHOLD invited expert advisors, Will Conaway and Kenny Wong to share their knowledge during our AI Expert pop-up event. Don’t miss out on their responses…
In an increasingly competitive landscape, Business Process Outsourcing (BPO) companies are expected to deliver faster, smarter, and more cost-effective services. Clients are demanding more than just task execution—they expect innovation, efficiency, and insights. To meet these rising expectations, integrating an AI Assistant into BPO services isn’t just a nice-to-have anymore. It’s essential. The Evolving Role…
The article “The Future of Customer Service” by Andre Muradyan explores how emerging technologies and evolving customer expectations are reshaping the landscape of support services. Key trends include omnichannel support, where customers can move seamlessly between communication platforms; automation and self-service, which help resolve routine queries efficiently; and personalization through Artificial Intelligence and Machine Learning.…
