How can public servants build AI literacy and confidence among staff who may be skeptical or unfamiliar with the technology? Don’t miss these thought-provoking responses… Serenity Thompson, Deputy Director, Digital Services California Department of Motor Vehicles (DMV) and Austin Schlocker, SLED Business Development Lead Avere Technology Consulting answer this question during our recent AI Expert…
How is AI transforming patient care and diagnosis in healthcare settings? NOHOLD invited expert advisors, Will Conaway and Kenny Wong to share their knowledge during our AI Expert pop-up event. Don’t miss out on their responses…
In an increasingly competitive landscape, Business Process Outsourcing (BPO) companies are expected to deliver faster, smarter, and more cost-effective services. Clients are demanding more than just task execution—they expect innovation, efficiency, and insights. To meet these rising expectations, integrating an AI Assistant into BPO services isn’t just a nice-to-have anymore. It’s essential. The Evolving Role…
AI Assistants that complete tasks and follow commands? Diego Ventura describes 2 types of applications that all companies should be thinking about…
The article “The Future of Customer Service” by Andre Muradyan explores how emerging technologies and evolving customer expectations are reshaping the landscape of support services. Key trends include omnichannel support, where customers can move seamlessly between communication platforms; automation and self-service, which help resolve routine queries efficiently; and personalization through Artificial Intelligence and Machine Learning.…
How is AI reshaping the customer support experience? Don’t miss this brief clip featuring sought-after leaders, Joe Pinto, Dave Hare and Andre Muradyan, from our recent AI Expert Pop-up event. Experts discuss the value of AI, drawing from real customer support implementations including: – AI as a piece of the total strategy– AI improves response…
As AI becomes more embedded in customer service, operations, and personalized experiences, concerns about how it handles personal data are rising. While early conversations around AI and privacy focused mainly on the fears of surveillance and breaches, a new perspective is emerging. When intentionally designed, AI systems are proving to be more consistent, auditable, and…
Strategic Outcomes from AI in Government, Support and Healthcare The AI Expert Pop-Up: Strategic Outcomes from AI in Government, Support, and Healthcare is a dynamic live event designed to explore the transformative impact of artificial intelligence across critical public sectors. Featuring leading experts and real-world case studies, this session delves into how AI technologies are…
When systems are disconnected and operations feel messy, even simple tasks can become difficult. In this brief AI Expert episode, Toni Callahan explains how AI untangles complex operations and connects your support ecosystem, helping teams to work smarter and not harder.
A recent story made waves when a doctor, who has 20 years of experience perfecting his skill at reading chest X-rays to detect pneumonia, shared his reaction to AI technology that can analyze the same images in seconds. With a mix of humor and concern, he joked he might need to start applying to work…
