NOHOLD is pleased to welcome Alfonso to our Board of Advisors. Alfonso has held various positions at Cellnex Telecom since 2001 and played an active role in its international expansion, with roles as Corporate Director of TIS, Deputy Managing Director at Cellnex Italy and Cellnex UK and Managing Director at Cellnex UK. He also was…
AI Assistant Best Practices AI Assistants have evolved far beyond simple chatbots. In 2025, delivering a seamless, helpful experience means combining cutting-edge Generative AI with smart design, business insight, and responsible implementation. Based on NOHOLD’s field-tested strategies, here are best practices for building an AI Assistant that is efficient, scalable, and user centric. Design for…
Insight into enhancing user experiences with an AI Assistant.
Employee turnover is inevitable. Whether due to retirement, job changes, or organizational restructuring, every departure chips away at a company’s institutional knowledge—the collective intelligence, history, processes, and insights that make an organization run smoothly. As experienced employees walk out the door, so do the lessons they’ve learned, the shortcuts they’ve discovered, and the context they’ve…
How can public servants build AI literacy and confidence among staff who may be skeptical or unfamiliar with the technology? Don’t miss these thought-provoking responses… Serenity Thompson, Deputy Director, Digital Services California Department of Motor Vehicles (DMV) and Austin Schlocker, SLED Business Development Lead Avere Technology Consulting answer this question during our recent AI Expert…
How is AI transforming patient care and diagnosis in healthcare settings? NOHOLD invited expert advisors, Will Conaway and Kenny Wong to share their knowledge during our AI Expert pop-up event. Don’t miss out on their responses…
In an increasingly competitive landscape, Business Process Outsourcing (BPO) companies are expected to deliver faster, smarter, and more cost-effective services. Clients are demanding more than just task execution—they expect innovation, efficiency, and insights. To meet these rising expectations, integrating an AI Assistant into BPO services isn’t just a nice-to-have anymore. It’s essential. The Evolving Role…
AI Assistants that complete tasks and follow commands? Diego Ventura describes 2 types of applications that all companies should be thinking about…
The article “The Future of Customer Service” by Andre Muradyan explores how emerging technologies and evolving customer expectations are reshaping the landscape of support services. Key trends include omnichannel support, where customers can move seamlessly between communication platforms; automation and self-service, which help resolve routine queries efficiently; and personalization through Artificial Intelligence and Machine Learning.…
How is AI reshaping the customer support experience? Don’t miss this brief clip featuring sought-after leaders, Joe Pinto, Dave Hare and Andre Muradyan, from our recent AI Expert Pop-up event. Experts discuss the value of AI, drawing from real customer support implementations including: – AI as a piece of the total strategy– AI improves response…
