The holiday season is right around the corner. Some companies are prepared with Virtual Shopping Assistants (VSA). A quick scan of a QR code launches a VSA. VSAs can answer consumer questions instantly and provide coupons or rewards while people shop. This innovative shopping experience can improve sales and reduce returns. Here are some additional…
It’s true that many consumer electronics companies are global brands with an international reach. This means that customers come from various backgrounds, cultures and speak different languages. Sometimes language barriers present themselves not only when trying to understand product functionality, but in the indirect translation from one language to another. Yet what happens when customers…
Before customers make a purchase Intelligent Virtual Assistants provide support to reduce returns. Have you ever purchased an electronics product and realized additional accessories were needed to make it work? Or did you ever get frustrated with setting up a product and decide you would rather return it than attempt to search for a how-to…
Virtual Assistants can capture important insights about your prospective customers’ most asked questions, what they are interested in, and where they drop off in the process. Maybe simply understanding your audience and responding in natural language could turn a browser into a buyer. For example, the average person might say, “I’m a student living in…
Imagine you’re a parent in a store, on the lookout for a new and exciting learning experience for your child. You want something that will be fun and engaging, while also building creative and academic skills. It can be difficult to tell from the many boxes lining the shelves what might spark your child’s imagination.…
This is how AI-based Virtual Assistants can enhance your partner and reseller relationships AI-based Virtual Assistants mean smarter self-service not only for your customers, but for your entire audience; this includes value-added resellers and partners. Virtual Assistants can be built once, often in a matter of minutes and then deployed across channels. Here are some…
A recent article by Wired.com says (https://www.wired.com/story/how-to-buy-a-router/), “Everyone wants reliable and fast internet, and a good router can help. The trick is to work out how the complicated mess of standards, confusing acronyms, and sci-fi-sounding features translate to better Wi-Fi in your home.” This is an informative article and very helpful if you are in…
We all shop in-store differently for technical products. Some of us go into the store prepared, knowing exactly what to buy. The rest of us are intently reading packaging trying to find the right product. The language on the package can leave you with more questions and staff may not be educated on your specific…
Ensuring customer satisfaction, retention and loyalty means building a stellar product while making the purchasing process as smooth as possible. Try to remember your last experience in a big box store. While shopping for an electronics product, how easy was it for you to find a sales rep to guide you through the process? Was…
Disconnect from the actual customer experience Shortage of staff and high turnover rate Inability to train existing staff on every product including technical specs, interoperability, set up and more Product documentation is written in technical terms resulting in decreased sales, increase in returns, and poor product/customer service reviews AI-based Virtual Assistants can be accessed in…
