A recent MIT article* uncovered a surprising truth: while GenAI technology is advancing rapidly, most enterprise pilots are falling flat — not due to technical limitations, but because of organizational and strategic missteps. Here are some of the core reasons why these pilots are struggling: What We’ve Learned at NOHOLD At NOHOLD, we’ve been building…
NOHOLD is pleased to welcome Alfonso to our Board of Advisors. Alfonso has held various positions at Cellnex Telecom since 2001 and played an active role in its international expansion, with roles as Corporate Director of TIS, Deputy Managing Director at Cellnex Italy and Cellnex UK and Managing Director at Cellnex UK. He also was…
AI Assistant Best Practices AI Assistants have evolved far beyond simple chatbots. In 2025, delivering a seamless, helpful experience means combining cutting-edge Generative AI with smart design, business insight, and responsible implementation. Based on NOHOLD’s field-tested strategies, here are best practices for building an AI Assistant that is efficient, scalable, and user centric. Design for…
Employee turnover is inevitable. Whether due to retirement, job changes, or organizational restructuring, every departure chips away at a company’s institutional knowledge—the collective intelligence, history, processes, and insights that make an organization run smoothly. As experienced employees walk out the door, so do the lessons they’ve learned, the shortcuts they’ve discovered, and the context they’ve…
How is AI transforming patient care and diagnosis in healthcare settings? NOHOLD invited expert advisors, Will Conaway and Kenny Wong to share their knowledge during our AI Expert pop-up event. Don’t miss out on their responses…
In an increasingly competitive landscape, Business Process Outsourcing (BPO) companies are expected to deliver faster, smarter, and more cost-effective services. Clients are demanding more than just task execution—they expect innovation, efficiency, and insights. To meet these rising expectations, integrating an AI Assistant into BPO services isn’t just a nice-to-have anymore. It’s essential. The Evolving Role…
How is AI reshaping the customer support experience? Don’t miss this brief clip featuring sought-after leaders, Joe Pinto, Dave Hare and Andre Muradyan, from our recent AI Expert Pop-up event. Experts discuss the value of AI, drawing from real customer support implementations including: – AI as a piece of the total strategy– AI improves response…
A recent story made waves when a doctor, who has 20 years of experience perfecting his skill at reading chest X-rays to detect pneumonia, shared his reaction to AI technology that can analyze the same images in seconds. With a mix of humor and concern, he joked he might need to start applying to work…
A VP of Support asked us, “What value can I expect when launching an AI Assistant for my customers?” Sarah Ramoz discusses an example scenario when an AI Assistant is deployed for customer support, and shares a conservative ROI that is typically achieved by NOHOLD’s clients. Watch the short 1-minute AI Expert podcast clip below.
There are high expectations for AI Assistants — faster workflows, improved access to information, and happier teams. However, not every enterprise deployment lives up to that promise. Some are successful. Some stall. Others quietly fade out. Why? Here are a few common reasons AI assistant deployments fail, and how innovative teams are getting it right:…
