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AI in Complex Support Environments

When systems are disconnected and operations feel messy, even simple tasks can become difficult. In this brief AI Expert episode, Toni Callahan explains how AI untangles complex operations and connects your support ecosystem, helping teams to work smarter and not harder.

Building a Realistic AI Roadmap

Only 17% of companies have a clear AI strategy in place. This lack of planning is why some AI projects stall, crash, or fail to deliver ROI.Toni Callahan talks about building a realistic AI roadmap in this brief AI Expert episode.

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Client Story: The Importance of Scalability

Diego Ventura talks about a new client deployment this week and the importance of building with scalability in mind. Watch the brief AI Expert podcast episode to learn more. “The takeaway is that you have to build [AI] with the understanding that scalability is very important. If we had designed this AI Assistant for just…

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Measuring #AIROI

This is shocking! Only a small percentage of organizations measure the return on their AI Investments. Watch this brief AI Expert episode as Toni Callahan shares the surprising fraction of companies that evaluate the return on AI.

The Value of an AI Assistant

A VP of Support asked us, “What value can I expect when launching an AI Assistant for my customers?” Sarah Ramoz discusses an example scenario when an AI Assistant is deployed for customer support, and shares a conservative ROI that is typically achieved by NOHOLD’s clients. Watch the short 1-minute AI Expert podcast clip below.

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Why Some B2B AI Assistant Deployments Fail — and How to Avoid the Same Mistakes

There are high expectations for AI Assistants — faster workflows, improved access to information, and happier teams. However, not every enterprise deployment lives up to that promise. Some are successful. Some stall. Others quietly fade out. Why? Here are a few common reasons AI assistant deployments fail, and how innovative teams are getting it right:…

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Streamline Technical Documentation with AI

Instead of searching through manuals and technical documentation, what if you could simply ask a question and conversationally interact with your docs? This is how companies are transforming complex technical documentation into conversational interactions with AI. Spend less time searching, reduce errors and increase productivity with AI. Toni Callahan tells us more in this AI…