Supporting millions of users typically means one thing: Growth equals staff increase. With a growing demand across 195 countries, this global education institution consists of: The institution’s objective is to grow with an increased demand for enrollment, but without increasing support staff. This objective required an innovative solution. They deployed an AI Assistant across support…
Request For Proposals (RFPs) are one of the most time-consuming tasks in B2B sales. ICON Voice Networks processes 10-15 RFPS monthly, while each technical RFP takes 10-14 hours each. In addition, responses can be inconsistent, and heavily dependent on institutional knowledge. ICON deployed an AI Assistant trained on brochures, product manuals, feature lists, etc. based…
For small and mid-sized businesses, growth has always come with a tradeoff. More customers typically means more complexity: more support requests, more operational overhead, and more pressure on already lean teams. For years, the only way to scale was to add people. That’s changing. A New Growth Model for SME/SMBs AI is redefining how SMBs…
