Over 7,500 Educational Institutions

use noHold Virtual Assistants

noHold designs  higher education Virtual Assistants to reduce support cost, while providing students and faculty with an innovative service experience.

 

Get the most out of your Virtual Assistant

Technical Support

Help faculty manage classroom equipment.

Enrollment Assistance

Capture Interactions

Guide students step by step through the enrollment process.

Make impactful changes using analytics from the Virtual Assistant.

Launch from Anywhere

Easy Compliance

Quick Updates

Instantly update the Virtual Assistant with any changes to course logistics.

Place links to the Virtual Assistant on Web properties and QR codes around campus

We have a team of professionals to ensure compliance is met.

3 out of 4 students would find a Virtual Assistant helpful for navigating processes and procedures at a educational institution.

Artificial Intelligence never sleeps

Virtual Assistants are available 24 hours a day to help students and faculty when humans can't.

Features

  • Customizable Branding
  • Capture Metrics Reporting
  • Knowledge Gaps and Identifying top issues weekly/ monthly
  • Embed Multimedia
  • Leverage Existing Knowledge
  • Multilingual
  • Share Announcements
  • Cloud Based
  • Secure and Compliant
  • Social Sharing
  • No code Maintenance

It takes about 6 weeks to  implement a customized Virtual Assistant for your school.

timeline outlining process of creating a Virtual Assistant

Transform the student experience at your educational institution.

A Customer's Story

A company that serves 7,500 educational institutions has created a platform. The platform is meant to teach skills in Networking, Programming, Cybersecurity and IoT. The platform provides faculty with a course layout and instructions to manage class logistics, while giving students a way to participate in the course. In the United States, over 7,500 institutions, 3,200 instructors and 135,000 students utilize the platform to date.

 

The popularity of the learning platform has grown tremendously in the last 5 years. Translating into an increase in support tickets to the Contact Center. To manage the increase in traffic the Networking Company has increased spending.

 

In an effort to better manage support tickets, reduce contact center spending and support a growing academy they looked to a Virtual Assistant to help students and instructors help themselves. The Virtual Assistant was designed with a persona, as well as, positioned as a first line of contact on the platform and website to encourage usage. The Virtual Assistant took 2 weeks to launch with the help of two engineers, a web master and one content specialist.

The Results

The Virtual Assistant went live in the first quarter of 2018 with an immediate 27% reduction in support tickets. As the year continues, each quarter has resulted in about a 46% reduction in Contact Center tickets. The reduction in tickets has resulted in a 70% ROI. The Virtual Assistant and persona associated with it have received an overwhelmingly positive review from students and faculty.

If you are interested in learning more about a Virtual Assistant's role in Higher Education, please contact us.

Resources

timeline outlining process of creating a Virtual Assistant
timeline outlining process of creating a Virtual Assistant
timeline outlining process of creating a Virtual Assistant