1) AI Searches All Repositories
AI-powered search indexes any repository of information. AI opens the current narrow scope of search, so end users are presented with the most relevant information not matter where it rests.
2) Ingests Documents
With the power of AI, business can speed up digital transformation by simply ingesting documents. Any ingested document can be searched to find content within paragraphs, sentences, etc.. Improving the end users typical experience of sifting through a document to find an answer to their specific question.
3) Conversational
Conversational AI means that end users receive more well rounded answers like when talking to someone over the phone. It also empowers users to express themselves in their own way and on their own terms.
4) Guidance
AI search leverages diagnostic trees, which give businesses the power to walk end users through complex process. Procedure guidance helps deflect escalation to costly human resources.
5) Multichannel
Providing assistants to end users on every channel is simple with AI. Through APIs and a web address AI search is easily deployed on multiple channels including, but not limited to: Social Media Sites, Online Communities, Facebook Messenger, Live Chat, Over the Phone, Email, SMS, Amazon Alexa, Google Assistant, etc.
6) Multilingual
Consumers are multicultural and AI search is available in multiple languages.