If you’re managing or evaluating a technical support AI assistant and noticing a low rate of positive feedback, you’re not alone. Many organizations are surprised when their AI support tools receive a disproportionately low number of “thumbs up” votes—even when the bot is functioning as designed. In this post, we’ll explore why helpfulness ratings tend…
As AI becomes more embedded in customer service, operations, and personalized experiences, concerns about how it handles personal data are rising. While early conversations around AI and privacy focused mainly on the fears of surveillance and breaches, a new perspective is emerging. When intentionally designed, AI systems are proving to be more consistent, auditable, and…
DeepSeek has been a topic of conversation for the last few weeks. Its increase processing speed is impressive and creating quite the buzz in the Artificial Intelligence space. In this video CEO of NOHOLD, Diego Ventura, discusses his thought on DeepSeek and how its introduction into the market will increase the demand for Large Language…
