A Virtual Assistant, or Virtual Agent, is a customer facing application. It is the window that enables an end user to interact with the expert system. The Virtual Assistant is designed to sustain a high volume of concurrent sessions and can communicate in different languages depending on the content stored in its knowledge platform, SICURA. The Virtual Agent window includes a Banner, Menu Bar, Chat Window and an Edit Field.
End users are able to type questions or state problems in natural language into the Edit Field. The system displays questions and answers in the Chat Window. The paradigm is similar to the one of a live chat interaction with the customer on one end and the expert system on the other.
We live in a social, mobile, web-empowered world. Yet there is no way to predict the means in which your customers will seek information. Virtual Assistants can be leveraged across various channels to provide end users with consistent support anytime, anywhere.
Link to the Virtual Agent throughout the website to support customers and reduce cost.
Make a Virtual Assistant available anytime and anywhere.
Provide customers with a resource as they shop Online to increase cross-selling opportunities.
Increase sales in store by giving salesmen and customers a resource trained and managed by you.
Integrate with live chat to take end users to the appropriate resource.
Use a Virtual Assistant to improve Average Handle Time (AHT) and reduce training time.
Relieve IT professionals from simple repetitive questions.
Provide customers with instant answers on other websites.
Add a Virtual Agent to Social Media to improve customer satisfaction.
Virtual Assistants can be connected to devices to facilitate communication between man and machine.
Inference Engine (IE)
Personalize the Experience
Leverage QR Codes
noHold Connect (NHC)
Connect to Existing Virtual Agents
Cross-sell & Up-sell
Provide Ratings & Reviews
Share Coupons, Promotions, Alerts, etc.