The Power of Artificial Intelligence Technology  at Your Finger Tips

noHold has always put technology first. In 1999, our patented platform, SICURA®, utilized two components of Artificial Intelligence technology: Natural Language Processor and Inference Engine. Since then noHold's platform has expanded to include NLP2X, Instance Based Machine Learning, noHold Connect and a wide variety of Application Programming Interfaces. noHold's pursuit of better service has been the driving force behind the focus in its technology, and these innovations have been the key to producing Virtual Assistants that stand the test of time.  Download the Datasheet

 

  • NLP and Inference Engine (Patent US 6604141)
  • Unsupervised Machine Learning (Patent Pending)
  • noHold Connect (Patent Pending)
  • NLP2X (Provisional Patent)

Natural Language Processor

The Natural Language Processor [NLP] is responsible for interpreting end-user statements. It includes a spell-checker and morphing algorithm to ensure the highest degree of comprehension. To avoid false positives the solution is capable of asking confirming questions when the user’s input is ambiguous. The NLP works in all languages because it is designed using double-byte and Unicode.

Inference Engine

The Inference Engine [IE] drives the conversation with the end-users. While most solutions in our space use the NLP input to execute a flat search on the content; our Virtual Assistants include a distinct difference, Inference Engine, that is capable of mimicking the logical processes of induction and deduction through streamlined backward and forward chaining algorithms.

NLP2X

The NLP2X innovation is very powerful. Essentially it turns a natural language phrase into various computing languages, which allows a Virtual Assistant to talk directly to a database. This means that the Virtual Assistant can provide detailed results without the details being programmed.

Instance Based Machine Learning

Instance Based Machine Learning [IMBL] allows noHold's Expert System, SICURA,  to learn information without it being programmed. noHold's technology uses past interactions to learn which words and phrases are more important in different contexts. This means that a Virtual Assistant can learn a behavior or intention from a previous end-user to improve its next interaction.

noHold Connect

This is particularly useful for companies that have a fairly extensive ecosystem of partners. noHold Connect [NHC] is another technology unique to noHold. NHC allows for communication between multiple Virtual Assistants. An end user can start an interaction with one Virtual Assistant, but if it is determined that the answer can be provided by a different Virtual Assistant; then it will connect to the appropriate Virtual Assistant to provide the solution. The conversation continues in the same interface.

screenshot of virtual agent with another virtual agent providing an answer

APIs/ Connectors

noHold has an open Application Programing Interface (API), which allows SICURA to connect to different resources, programs and channels through Web Services API. noHold also calls these connectors.

SICURA Security

  • Physical security as per Rackspace, AWS and Google Cloud policies
  • Dual Cisco firewall devices configured in redundant clusters
  • Only HTTPS and VPN traffic is allowed to the content management and reporting servers
  • Vulnerability assessments are made using QualysGuard weekly
  • Encryption through the HTTPS protocol is provided using SSL Server IDs
  • Default security certificates support 128-bit SSL encryption
  • Antivirus protection via Norton
  • Hardware RAID is used on all storage systems for reliability and redundancy
  • Backups are maintained daily and offsite storage is done monthly.

Platform Compliance

  • ISO/IEC 27001:2013
  • SOC2 Type II
  • PCI DSS Requirements and Security Assessment Procedures, Version 3.1

All of this complex technology can be easily accessed through our back end.

screenshot of virtual agent with another virtual agent providing an answer
screenshot of virtual agent with another virtual agent providing an answer
screenshot of virtual agent with another virtual agent providing an answer
screenshot of virtual agent with another virtual agent providing an answer
screenshot of virtual agent with another virtual agent providing an answer