Metrics allows for easy selection and review of system data. This reporting tool is customizable, but by default administrators can view usage, the types of questions being asked, effectiveness rating and demographics. Options are available to select a specific period of time to review the analytics. Raw session data is available for review. Data can also be exported to other applications like Excel.
Managing a database is a cycle; review feedback from users, make adjustments, publish, repeat. Maintenance is a set of tools integrated within SICURA that allows administrators to identify knowledge gaps, measure the quality of the content and take appropriate action. Content Maintenance makes tailoring the content of the expert system simple, while providing priceless information to help you improve other aspects of your business to better serve your customers.
Editor is an authoring tool. This element of SICURA allows administrators to edit and create new content. It has a WYSIWYG interface that includes the functionality you would find in the most typical word processors; allowing non-programmers to manage content.
Workflow represents the process that administrators use to improve the performance of their database.
SICURA is the only AI platform that can take a document and convert it into an Artificial Intelligence solution (patent pending). This content management tool is ideal for business that have lots of content already hosted in documents. It takes only a few minutes for SICURA to ingest a document, and almost like magic a bot is created.
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