noHold’s
Self-help solutions integrated with Salesforce.com
- Minimizes
Support Costs.
- Optimizes
call center & Marketing Resources.
- Seamlessly
Increases Qualified Sales Leads, and shortens
the sales cycle.
- Attains
actionable metrics on your website visitors.
- Empowers end users to express
themselves on their own terms all while offering
highly interactive, self- generated escalation options.
 Completed
through the Salesforce.com AppExchange platform and leveraging noHold’s
Dynamic Routing technology (includes an XML-based page and
form generation tool), the integration enables enterprises
to allow their internal and external customers to search and access relevant solutions
housed in Salesforce.com Service & Support through simple, conversational
questions. New cases are automatically created in Service & Support
based on information captured in the InstantSupport session, enabling customer service representatives
to review a completed user session log for faster case resolution
and effective handling of a higher case volume. Similarly,
new leads are automatically created in Salesforce.com
by use of noHold’s pre sales portal, SalesAdvisor.
noHold’s virtual
agents ‘learn’ from new solutions created
in Salesforce.com Service & Support. Using Dynamic Routing’s connector
technology, any new solution created in Salesforce.com
is replicated to InstantSupport. Future solution updates in Service & Support are automatically available through the virtual agent.
View a slideshow on how the noHold and Salesforce.com integrated solution works
Datasheet of noHold and Salesforce.com integrated solution
Technical details of noHold and Salesforce.com integrated solution
Click
here to contact noHold and set up a trial virtual agent for your company
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