Sales Advisors

Problem: Sales organizations experience one or more of these problems:

• Low sales
• Lack of leads
• Missed opportunities
• No metrics indicating customer behavior
• High employee turnover and expensive training
• Pre-sales information is scattered, inconsistent and outdated

Solution: Sales Advisors are designed to turn web site visitors into prospects. Consider how much money your company spends attracting visitors to your site. The Sales Advisors engage potential customers in an interactive conversation and lead them to the products or services they need.

Components:

Knowledge Portal - Interactive User Interface that enables end users to pre-sale questions about a product or service
Instant Editor - Authoring tool to enter support information in the knowledge platform
Instant Metrics - Provides metrics about usage
Instant Setup - The setup and configuration tool
Article Manager - Native XML database to host articles and tech notes
CRM Connector - Integrates with pre-existing CRM and call tracking systems

Audience: External - your customers

Process: We setup a 2 hour kick off meeting with your Subject Matter Expert (SME) We gather all information related to your product. Our team enters the information into the knowledge platform. In four to six weeks we deliver a fully functional knowledge portal. We train your team for maintenance. Because we host the solution (we are an ASP) no IT resources are required

• Increase leads
• Increase sales
• Empower potential customers to connect 24/7