HR Advisors

Problem: Human Resources organizations experience one or more of these problems:

• Limited resources
• Flooded by employees requests
• Need to communicate consistent and clear procedures
• No 24/7 support
• Long hold time (employees dissatisfaction)
• High employees churn
• Continuous need for training
• No metrics on employees needs and interests are available

Solution: The HR Advisor reduces support requests from employees because it empowers them to find answers on their own 24/7. It is also used for training and the real-time distribution of company policies and procedures.

Components: The HR Advisor includes the following components:

Knowledge Portal - Interactive User Interface that enables employees to get answers quickly and without human intervention
Instant Editor - Authoring tool to enter company policies, vacation plans, disability insurance information
Instant Metrics - Provides metrics about usage
Instant Setup - The setup and configuration tool
Article Manager - Native XML database to host articles and documents (optional)

Audience: Internal - company employees

Process: We setup a 2 hours kick off meeting with your HR Manager. We gather all information related you want to publish to employees. Our team enters the information into the knowledge platform. In four to six weeks we deliver a fully functional knowledge portal. We train your team for maintenance. Because we host the solution (we are an ASP) no IT resources are required.

Results: Human Resources organizations can achieve the following results:

• Employees can find information 24/7 without help from HR staff
• Contacts to the HR Organization are reduced
• New policies and procedures are easily communicated to all employees