January 17, 2012, Milpitas, CA -- noHold, Inc., developer of the most interactive and diagnostic Virtual Assistant technology and Confederated Knowledge, announces that leading companies in Hi-Tech industries like PC, and networking are choosing to connect their Virtual Assistants via Confederated Knowledge.
noHold creates Virtual Assistants for web based self-service that increase customer satisfaction, reduce support costs, and capture actionable customer intelligence. As products and services become increasingly interconnected, the need for support across company boundaries is imperative. Confederated Knowledge or CK, is a patent pending feature that allows one Virtual Assistant to connect with multiple Virtual Assistants. For example: When you have an issue with your PC, it could be related to the security software, a peripheral device or the Internet Service Provider (ISP). CK empowers you to start the conversation on your own terms and get answers from a network of interconnected Virtual Assistants.
Any software or peripheral vendor would naturally be a potential value add to the PC customer support experience as customers combine PC products with the full spectrum of computer peripherals, software and electronics. According to a recent interview, support site traffic related to third party products is close to 25% and close to 15% in the call center. As PC manufacturers continue to connect with other CK partners, the goal is to see continuous improvements in Customer Satisfaction.
"noHold is pleased to enhance the partnership between our customers through CK. However, the real winners here are the end users who can solve their problems quickly and on their own terms without having to visit multiple sites," said Diego Ventura, CEO and Founder of noHold.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include Toshiba, Lenovo, Cisco and a host of industry leaders. More information can be found at www.nohold.com.
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