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Strategic
alliances add value to our solutions while delivering a scalable
service to our customers. noHold's partnerships mutually
empower to pursue and enhance opportunities, as well as retain
market leadership. Maximize
your strategy and explore noHold's partnership
opportunities. salesforce.com
InstantSupport users can now access solutions and create new cases in Supportforce.com
24/7 from any Web application, reducing support costs while increasing
efficiency and improving customer service levels. Completed through the
sforce on-demand platform and leveraging noHold's Dynamic Routing technology,
the integration enables enterprises to allow their customers to search
and access relevant solutions housed in Supportforce.com through simple,
conversational questions. New cases are automatically created in Supportforce.com
based on information captured in the support session, enabling customer
service representatives to review a completed user session log for faster
case resolution and effective handling of a higher case volume. http://www.nohold.com/salesforce.htm e4e and noHold
have signed a strategic partnership to significantly expand their service offerings.
e4e has selected noHold’s self-service solutions to enhance its integrated
technical support offering to its customers. The combined solution delivers
a strong value proposition: the partnership will enhance process efficiencies,
boost resource productivity and integrate self-service and other forms of
tech support. By combining e4e’s business services with noHold’s
interactive knowledge management solutions, the two companies offer a scalable,
all-encompassing service for tech support and contact center services. About e4e, Inc.:
e4e was established in 2000 with its headquarters in Santa Clara, CA. It has
over 3,000 employees in multiple global centers in the US, Europe and India.
e4e specializes in providing flexible, high quality customer support outsourcing
solutions. Utilizing its integrated onshore/offshore global delivery model,
e4e provides its services through multiple communication channels; phone,
e-mail, web chat and web self-service. e4e provides Services-on-TapSM to
global customers. Services-on-Tap is e4e's next generation
outsourcing service that allows deployment, management
and operation of one-or-many business processes across
the enterprise with the highest service quality level
at the lowest possible cost. Customers can use these
processes with assured service levels, when they need
them and where they need them. Additional information
is available at http://www.e4e.com
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