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Zone
Labs SELECTS INSTANT SUPPORT by noHold Inc.
Zone Labs Selects Instant Support
by noHold, Inc. to Improve Customer Satisfaction and Reduce
Support Costs
noHold,
Inc. deployed Instant Support™ for Zone Labs™
Milpitas, Calif., USA- July 1, 2003 - noHold has used its
flagship product, Instant Support™ to build and launch a virtual agent for Zone Labs. The virtual
agent is designed to provide Web-based technical support for issues related to
ZoneAlarm® products. By implementing a noHold Knowledge Portal, Zone Labs
reconfirms its focus in providing customers with the highest degree of technical
support possible. Zone Labs enjoys several benefits from
using Instant Support:
Customer satisfaction is improved because the tool is available from anywhere
at any time.
Customer support costs are reduced because the system can automatically answer
technical questions without human intervention.
Zone Labs can count on a consistent repository of information from which customers
and employees can retrieve data.
Zone Labs can use the statistics collected by the tool to improve its products and
market strategy.
The implementation took about five weeks
from start to QA and go-live, with limited resources required
from the Zone Labs team. Use the following link to see
Instant Support in action: Zone Alarm Technical Support
About noHold, Inc. noHold is the leader in Web-based self-service knowledge
management solutions that diagnose and solve complex technical problems and
provide information to users, 24x7. noHold Instant Support, the company's flagship
product, is a virtual support agent designed for customer service, technical
support, marketing and sales support, human resources, financial services,
and other information-rich organizations to build profitable and labor-efficient
relationships with their employees, customers, prospects and suppliers. With
noHold Instant Support, users can resolve problems and obtain actionable information
quickly, without waiting on hold. noHold is a privately held company established
in 1999 and headquartered in Milpitas, Calif., USA (Silicon Valley). Its leading
customers include Hughes Network Systems, Symantec, Logitech, and Aspect Communications.
Additional information is available at http://www.nohold.com. Send e-mail to
info@nohold.com, or phone 408-946-9200.
About ZoneLabs, Inc. Founded in 1997, Zone Labs is a leading creator of endpoint
security solutions and one of the most trusted brands in Internet security,
protecting millions of PCs from risks posed by hackers and data theft. The
company's award-winning endpoint security product line is deployed in global
enterprises, small businesses and consumers' homes, protecting them from Internet-borne
threats. Zone Labs Integrity™ is an endpoint security management platform
that protects corporate data and productivity while ZoneAlarm® and ZoneAlarm® Pro
are among the most popular and successful Internet security products available
today. A privately held company, Zone Labs was founded by a team of software
industry veterans to fulfill a vision of safe and secure Internet access for
all.
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