NoHold RELEASES Instant Support™ VERSION 4.0.

NoHold Releases Instant Support™ Version 4.0 with new EAI enhancements, new on-line forms, and over 100 new enhancements to existing components.

When Instant Support customers speak, noHold listens and delivers. Introduced new enhancements in all Instant Support components and added on-line forms, maintenance workflow, Connectors enabling technology.

Milpitas, Calif., USA- March 8, 2003 - noHold, Inc., the leading provider of intelligent Web-based guided self-service solutions, has just released noHold Instant Support™ 4.0.

Among the more than 100 new enhancements introduced in this release, it's worth noting the followings:

New connectors can now be used to augment Instant Support functionality to fully meet customer's EAI business needs. Connectors can be developed and deployed to integrate with enterprise search engines, perform real-time lookups in CRM applications, etc.

New On-line survey forms can now be used to collect data from users before escalating an issue to a support agent, or can be used for marketing polls, feedback forms. Leveraging on the Dynamic Routing framework, adding survey forms to a Virtual Agent is incredibly flexible and easy.

We have improved our patented DynamicDialog™ technology, Natural Language Processor and Inferential Engine capabilities to handle more complex user interactions.

We have improved our content maintenance tools to allow our customers to define more granular and efficient workflows resulting in efficient processing of unanswered questions and escalated issues. Knowledge retrofitting is much faster, i.e. Virtual Agents learn faster.
Pricing and Availability

noHold Instant Support version 4.0 is available immediately. Pricing is based on a flat-rate annual licensing fee. A QuickStart version allows new customers to try the solution for 60 days before committing to the regular contract. All current noHold customers have been upgraded automatically to Version 4.0, including Extreme Networks, Wyse Technologies, Aspect Communications, Logitech, Viewsonic and others. For sales information, write to sales@nohold.com or phone 408-946-9200.

About noHold, Inc. noHold is the leader in Web-based self-service knowledge management solutions that diagnose and solve complex technical problems and provide information to users, 24x7. noHold Instant Support, the company's flagship product, is a virtual support agent designed for customer service, technical support, marketing and sales support, human resources, financial services, and other information-rich organizations to build profitable and labor-efficient relationships with their employees, customers, prospects and suppliers. With noHold Instant Support, users can resolve problems and obtain actionable information quickly, without waiting on hold.

noHold is a privately-held company established in 1999 and headquartered in Milpitas, Calif., USA (Silicon Valley). It has sales offices in San Diego, Calif., and Washington, DC. Its leading customers include AT&T Broadband, Cisco Systems, Logitech, and Aspect Communications. Additional information is available at www.nohold.com. Send e-mail to info@nohold.com, or phone 408-946-9200.