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SonicWALL SELECTS INSTANT SUPPORT by noHold Inc.
Milpitas, SonicWALL Selects Instant Support by noHold,
Inc. to Improve Customer Satisfaction and Reduce Support Costs
noHold, Inc. deployed Instant Support™ for SonicWALL™ Milpitas, Calif.,
USAJuly 8, 2003 - noHold has used its flagship product, Instant Support™ to
build and launch a virtual agent for SonicWALL. The virtual agent is designed
to provide Web-based technical support for issues related to Firewall products.
By implementing a noHold Knowledge Portal, SonicWALL reconfirms its focus in
providing customers with the highest degree of technical support possible.
SonicWALL enjoys several benefits from
using Instant Support:
Customer satisfaction is improved because the tool is available from anywhere
at any time.
Customer support costs are reduced because the system can automatically answer
technical questions without human intervention.
SonicWALL can count on a consistent repository of information from which
customers and employees can retrieve data.
SonicWALL can use the statistics collected by the tool to improve its products
and market strategy.
The implementation took about six
weeks from start to QA and go-live, with limited resources
required from the SonicWALL team. Use the following link
to see Instant Support in action: SonicwWALL Support
(Enter Knowledgeportal)
About noHold, Inc. noHold is the leader in Web-based self-service knowledge
management solutions that diagnose and solve complex technical problems and
provide information to users, 24x7. noHold Instant Support, the company's flagship
product, is a virtual support agent designed for customer service, technical
support, marketing and sales support, human resources, financial services,
and other information-rich organizations to build profitable and labor-efficient
relationships with their employees, customers, prospects and suppliers. With
noHold Instant Support, users can resolve problems and obtain actionable information
quickly, without waiting on hold. noHold is a privately held company established
in 1999 and headquartered in Milpitas, Calif., USA (Silicon Valley). Its leading
customers include Hughes Network Systems, Symantec, Logitech, and Aspect Communications.
Additional information is available at www.nohold.com. Send e-mail to info@nohold.com,
or phone 408-946-9200.
About SonicWALL, Inc. Founded in 1991, SonicWALL,
Inc. designs, develops and manufactures comprehensive Internet security
solutions that are used by companies of all sizes to both protect their
networks and provide secure remote access connectivity. Offering both appliance-based
products as well as value-added security subscriptions, SonicWALL solutions
are able to provide complete protection from a wide range of network security
threats. SonicWALL security solutions are used across a number of different
markets, including SOHO, SMB, Enterprise VPN, service providers, government,
education and healthcare.
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