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Neoware
Selects Instant Support by noHold, Inc. to Improve
Customer Satisfaction and Reduce Support Costs.
noHold, Inc. deployed Instant Support™ for Neoware
Milpitas, Calif., USA- July 15, 2003 - noHold has used its flagship product,
Instant Support™ to build and launch a virtual agent for Neoware. The virtual
agent is designed to provide Web-based technical support for product features
and information related to their Thin Client products. By implementing a noHold
Knowledge Portal, Neoware reconfirms its focus in providing customers with the
highest degree of technical support possible. Neoware enjoys several benefits from using Instant Support:
Customer satisfaction is improved because the tool is available from anywhere
at any time.
Customer support
costs are reduced because the system can automatically
answer
technical questions without human intervention.
Neoware can count on
a consistent repository of information from which customers
and employees can retrieve data.
Neoware can use the
statistics collected by the tool to improve its products
and
market strategy.
The implementation took about six weeks
from start to QA and go-live, with limited resources required
from the Neoware team. Use the following link to see Instant
Support in action: Neoware Support (Select ezSupport). About noHold, Inc.
noHold is the leader in Web-based self-service knowledge management solutions
that diagnose and solve complex technical problems and provide information
to users, 24x7. noHold Instant Support, the company's flagship product, is
a virtual support agent designed for customer service, technical support,
marketing and sales support, human resources, financial services, and other
information-rich organizations to build profitable and labor-efficient relationships
with their employees, customers, prospects and suppliers. With noHold Instant
Support, users can resolve problems and obtain actionable information quickly,
without waiting on hold. noHold is a privately held company established in
1999 and headquartered in Milpitas, Calif., USA (Silicon Valley). Its leading
customers include AT&T Broadband, Hughes, Symantec, Logitech, and Aspect
Communications. Additional information is available at www.nohold.com. Send
e-mail to info@nohold.com, or phone 408-946-9200. www.nohold.com
noHold is a privately-held company established in 1999 and headquartered in
Milpitas, Calif., USA (Silicon Valley). It has sales offices in San Diego,
Calif., and Washington, DC. Its leading customers include AT&T Broadband,
Cisco Systems, Logitech, and Aspect Communications. Additional information
is available at www.nohold.com. Send e-mail to info@nohold.com, or phone 408-946-9200. About Neoware.
Neoware provides software and solutions to enable server-based computing, a
computing architecture targeted at business customers that is designed to
be simpler and easier than traditional PC-based computing. Neoware’s
software and management tools power and manage a new generation of smart
thin client computing appliances that utilize the benefits of open, industry-standard
technologies to create new alternatives to personal computers used in business. .
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