noHold Integrates Instant Support™ with Applied Innovation Management’s Web-based CRM Package.

Now Logitech call center agents train faster and handle more inquiries per hour while reducing the cost of customer support.

Milpitas, Calif., USA- February 5, 2002 - noHold, Inc. (www.nohold.com), the leading provider of intelligent Web-based guided self-service solutions, has successfully integrated noHold Instant Support™ with HelpDesk Expert for Customer Service™, Applied Innovation Management’s (AIM) enterprise-level customer relationship management (CRM) software. The integration is already helping call center agents boost productivity by allowing them to train faster and solve problems quickly while reducing the cost of support.

"Logitech has raised the customer support bar by empowering our call center agents with the knowledge to become instant experts in our diverse product line," said Michael Doyle, Logitech’s director of customer support. "The integration of noHold with AIM has provided a way to make each of our agents an expert in our products as quickly as possible. Now we can capture each customer phone inquiry and engage noHold’s knowledge base within the CRM application while delivering fast, accurate responses."

Logitech (Nasdaq: LOGI) is the leading provider of innovative computer peripherals, such as Internet video cameras, mice, keyboards, trackballs, audio products and entertainment devices. The company has been using noHold Instant Support as the primary interface for their online technical support inquiries, because noHold’s new-generation solution goes beyond FAQs and chat-bots to diagnose and solve specific problems for the user. Logitech has made this same technology available to the company’s call center staff to further improve on their ability to respond to customer requests.

How it works:
When a customer calls with a problem or question, the agent uses AIM’s HelpDesk Expert to log the call, capturing customer information and the nature of the technical issue. The data is then automatically passed through to noHold Instant Support system for diagnosis and a search for a possible solution. Meanwhile, real-time support session metrics are immediately available to the support managers for analysis and inclusion in the collective knowledge base.

"Logitech has effectively reduced the time customers have to wait in queue, so they’re happier with the service they receive," said Diego Ventura, founder and CEO of noHold. "Our integration with AIM addresses the most critical problem facing customer support managers in this economy - to deliver outstanding support at less cost."

About noHold, Inc.
noHold is the leader in Web-based diagnostic guided self-service solutions that troubleshoot and solve complex technical problems and provide information to users 24x7. noHold Instant Support™, the company's flagship product, is a virtual support agent designed for customer service, technical support, marketing and sales support, human resources, financial services, and other information-rich organizations to build profitable and labor-efficient relationships with their employees, customers, prospects and suppliers. With noHold Instant Support, users can access an interactive Web portal on a company site to diagnose and resolve problems and to obtain solutions immediately, without waiting on "hold."

noHold is a privately-held company established in 1999 and headquartered in Milpitas, Calif., USA (Silicon Valley). It has sales offices in Los Angeles, Chicago, Washington, DC and New York. Leading customers include AT&T Broadband, Hughes Network Systems, Logitech, Extreme Networks, Wyse Technology, and Aspect Communications. Additional information is available at www.nohold.com or at +1-408-946-9200.