noHold, Inc. Signs Hughes Network Systems

noHold, Inc. Signs Hughes Network Systems and Expands Its contract with AT&T Broadband Leading broadband companies sign with noHold to reduce call center traffic significantly as they move users online for "customer support without waiting."

Milpitas, Calif., USA- January 22, 2002 - noHold, Inc., the leading provider of intelligent, Web-based guided self-service solutions, has signed a contract with Hughes Network Systems (www.hns.com), the world's largest provider of broadband satellite network solutions, to implement its customer support service for Hughes' DIRECWAY® customers.

noHold Instant Support™ is a virtual online support assistant that answers questions and diagnoses technical problems online. Hughes expects this new online support service to reduce call center traffic by about 35 percent and improve its customer satisfaction by addressing the majority of routine and repetitive inquiries online.

AT&T Broadband (www.attbroadband.com), the nation's largest provider of broadband services, has also expanded its contract with noHold to include customer support for their video and digital telephony self-help sites at help.broadband.att.com. The company signed its original agreement in August 2001, when it chose noHold Instant Support for its broadband customers.

"In the current economic climate, controlling costs is especially critical to any company's profitability," said Toni Boyd, Hughes' vice president of customer services. "At the same time, customers expect and deserve to receive high quality support. We chose noHold because it's been proven to satisfy both of those requirements in a solution that is easy for our customers to use."

DIRECWAY (www.direcway.com) is the world's leading broadband by satellite service for consumer, small business and enterprise markets. Consumers anywhere in the continental United States can get DIRECWAY high-speed Internet service from major providers including EarthLink, AOL, Pegasus, NRTC, and DIRECTV.

"Forward-thinking companies regard the quality of customer support as a way to differentiate themselves in a highly competitive marketplace," said Diego Ventura, founder and CEO of noHold. "Customers want immediate solutions to their problems, not a long list of links or documents that waste their time. In this way, Instant Support is becoming a strategic tool to help companies establish and maintain their market leadership."

About Hughes Network Systems
Hughes Network Systems, Inc. (HNS), a wholly owned subsidiary of Hughes Electronics Corporation (HUGHES), is the world's largest provider of broadband satellite network solutions for businesses and consumers, with approximately 500,000 systems installed in 85 countries. HNS pioneered the development of high-speed satellite Internet access services, which it markets globally under the DirecPC® and DIRECWAY® brands, and is a major supplier of mobile satellite networks, including GSM-enabled portable handsets and Internet devices. For terrestrial access, it offers the comprehensive AIReach® family of broadband wireless, point-to-multipoint products. In addition, HNS is a leading manufacturer of DIRECTV® satellite television receivers, having shipped over 7 million units to date.

Headquartered outside Washington, D.C. in Germantown, Maryland, USA, HNS maintains sales and support offices worldwide. The earnings of HUGHES, a unit of General Motors Corporation, are used to calculate the earnings per share attributable to the General Motors Class H common stock (NYSE: GMH). To learn more about HNS, please visit www.hns.com.

HUGHES, DIRECWAY and DirecPC are trademarks of Hughes Electronics Corporation. DIRECTV is a registered trademark of DIRECTV, Inc. Other trademarks are the property of their respective owners.

About noHold, Inc.
noHold is the leader in Web-based diagnostic guided self-service solutions that troubleshoot and solve complex technical problems and provide information to users 24x7. noHold Instant Support™, the company's flagship product, is a virtual support agent designed for customer service, technical support, marketing and sales support, human resources, financial services, and other information-rich organizations to build profitable and labor-efficient relationships with their employees, customers, prospects and suppliers. With noHold Instant Support, users can access an interactive Web portal on a company site to diagnose and resolve problems and to obtain solutions immediately, without waiting on "hold."

noHold is a privately-held company established in 1999 and headquartered in Milpitas, Calif., USA (Silicon Valley). It has sales offices in Los Angeles, Chicago, Washington, DC and New York. Leading customers include AT&T Broadband, Hughes Network Systems, Logitech, Extreme Networks, Wyse Technology, and Aspect Communications. Additional information is available at www.nohold.com or at +1-408-946-9200.