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CANOPUS
SELECTS INSTANT SUPPORT by noHold Inc.
Canopus Selects Instant Support
by noHold, Inc. to Improve Customer Satisfaction and
Reduce Support Costs
noHold, Inc. deployed Instant Support™ for
Canopus
Milpitas, Calif., USA- June 4, 2003 - noHold, Inc.
deployed Instant Support™ for
Canopus, the leader in non-linear editing video products. noHold has used its flagship product,
Instant Support™ to build and launch a virtual agent
for Canopus. The virtual agent is designed to provide Web-based
technical support for issues related to video editing solutions.
By implementing a noHold Knowledge Portal, Canopus reconfirms
its focus in providing customers with the highest degree
of technical support possible. Canopus enjoys several benefits from using
the Instant Support: Customer satisfaction is improved
because the tool is available from anywhere at any time;
Customer support costs are reduced because the system can
automatically answer technical questions without human
intervention; Canopus can count on one single repository
of information from which everybody, customer and employees,
can retrieve consistent data; Canopus can use the statistics
collected by the tool to improve its products and market
strategy. The implementation took about four weeks
from start to QA and go-live, with limited resources from
the Canopus team who was concentrating on the quality of
the content, rather than the process to create it. The same portal is now available in the
US, Australia and the UK, and the language independent
architecture can make it available for other nationalities
in the future. Use the following link to see the portal
in action: Canopus Support About noHold, Inc.
noHold is the leader in Web-based self-service knowledge management solutions
that diagnose and solve complex technical problems and provide information
to users, 24x7. noHold Instant Support, the company's flagship product, is
a virtual support agent designed for customer service, technical support,
marketing and sales support, human resources, financial services, and other
information-rich organizations to build profitable and labor-efficient relationships
with their employees, customers, prospects and suppliers. With noHold Instant
Support, users can resolve problems and obtain actionable information quickly,
without waiting on hold. noHold is a privately held company established in
1999 and headquartered in Milpitas, Calif., USA (Silicon Valley). Its leading
customers include AT&T Broadband, Hughes, Symantec, Logitech, and Aspect
Communications. Additional information is available at www.nohold.com. Send
e-mail to info@nohold.com, or phone 408-946-9200. www.nohold.com
noHold is a privately-held company established in 1999 and headquartered in
Milpitas, Calif., USA (Silicon Valley). It has sales offices in San Diego,
Calif., and Washington, DC. Its leading customers include AT&T Broadband,
Cisco Systems, Logitech, and Aspect Communications. Additional information
is available at www.nohold.com. Send e-mail to info@nohold.com, or phone 408-946-9200. About Canopus Corporation
Based in San Jose, Calif., Canopus Corporation manufactures award-winning,
nonlinear video editing products for video professionals and enthusiasts.
Canopus’s DV editing, MPEG encoding, 3D DVE and video transcoding products
combine innovative hardware and software designs to set new standards in
performance, functionality and reliability. Canopus Corporation's parent
company, Canopus Co., Ltd., with headquarters in Kobe, is Japan's largest
maker of video editing and graphics products. The company has offices in
the UK, Germany, Australia, Italy and China in addition to an extensive worldwide
distributor network. For more information contact Canopus at (408) 954-4500
or visit their Web site at www.canopus.com.
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