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ARCHOS
SELECTS INSTANT SUPPORT by noHold Inc.
Archos Selects Instant Support
by noHold, Inc. to Improve Customer Satisfaction and
Reduce Support Costs
noHold, Inc. deployed Instant Support™ for Archos™
Milpitas, Calif., USA July 15, 2003 - noHold has used
its flagship product, Instant Support™ to build
and launch a virtual agent for Archos. The virtual
agent is designed to provide Web-based technical support
for issues related to MP3 and MP4 products. By implementing
a noHold Knowledge Portal, Archos reconfirms its focus
in providing customers with the highest degree of technical
support possible. Archos enjoys several benefits from using
Instant Support:
- Customer satisfaction is improved
because the tool is available from anywhere at
any time.
- Customer support costs are reduced
because the system can automatically
answer technical
- questions without human intervention.
- Archos can count on a consistent
repository of information from which customers and employees
can retrieve data.
- Archos can use the statistics
collected by the tool to improve its products and
market strategy.
The implementation took about six weeks from start to
QA and go-live, with limited resources required from the Archos team. Use
the following link to see Instant Support in action: Archos Support (select
the MP3 or MP4 Products).
About noHold, Inc. noHold is the leader in Web-based self-service knowledge
management solutions that diagnose and solve complex technical problems
and provide information to users, 24x7. noHold Instant Support, the company's
flagship product, is a virtual support agent designed for customer service,
technical support, marketing and sales support, human resources, financial
services, and other information-rich organizations to build profitable
and labor-efficient relationships with their employees, customers, prospects
and suppliers. With noHold Instant Support, users can resolve problems
and obtain actionable information quickly, without waiting on hold.
noHold is a privately-held company established in 1999 and headquartered
in Milpitas, Calif., USA (Silicon Valley). It has sales offices in San
Diego, Calif., and Washington, DC. Its leading customers include AT&T
Broadband, Cisco Systems, Logitech, and Aspect Communications. Additional
information is available at www.nohold.com. Send e-mail to info@nohold.com,
or phone 408-946-9200.
About Archos. Founded in 1988, ARCHOS designs and manufactures the industry’s
most unique line of miniature peripherals for people on the go. With a
total mastering of technology, ARCHOS has become a well-known leader in
portable music, photo, video, and data storage products.
ARCHOS specializes in four main product lines:
- Mobile data storage peripherals
- MP3 Audio
- Digital photo and video
- Accessories
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