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S2io chooses noHold to reach a high
level of online customer support using the InstantSupport Solution.
Milpitas, CA, November 16, 2004 – noHold, the acknowledged
leader in web based, self-service solutions, today announces
the addition of S2io, the leading developer of 10 Gigabit Ethernet
solutions, to its growing customer base.
With headquarters in Cupertino, CA, and offices in Ottawa
Canada, S2io chose noHold's InstantSupport tool to provide
online support for its 10 Gigabit Ethernet Xframe product.
The solution empowers users to get immediate responses to questions
relating to features, requirements, basic & advanced configuration
issues as well as standards compliance. S2io chose InstantSupport
based on its rapid and cost-effective deployment, easy maintenance,
24/7 availability and back-end metrics that report on end user
interaction. S2io relies on InstantSupport as its single online
support offering.
"Outstanding customer support is critical for the
continued success and market adoption of our products," noted
Philippe Levy, S2io's Director of Marketing. "noHold's
InstantSupport has the features and ease of use that is necessary
for an advanced product like Xframe."
"We are pleased to work with s2io, a company
that has already announced agreements with Silicon Graphics
and Sun Microsystems. The implementation team raised to the
challenge of creating an expert system for a very sophisticated
product," said Diego Ventura, CEO & Founder of noHold,
Inc.
About noHold
noHold is a privately held company established in 1999 and
is headquartered in Milpitas, CA. noHold is the acknowledged
leader in web based self-service solutions whose mission
is to deliver real answers to real questions - real fast.
Simple to use, easy to implement and as close to human
as you can get, noHold turns automated customer support
into cognitive customer interaction. noHold customers
include Symantec, Aspect Communications, Roxio, MTS,
and a host of industry leaders. Additional information
is available at www.nohold.com.
Press Contact:
Sarah Ramoz
Marketing Associate
(408)-946-9200 X305
sramoz@nohold.com
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