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GPS Navigation Leader Magellan® Selects noHold's InstantSupport™
Milpitas, CA. July 10, 2007 - noHold, developer of the most interactive and diagnostic virtual agent technology, today announced that leading GPS navigation innovator Magellan has launched InstantSupport.
Magellan chose InstantSupport over other solutions because of its diagnostic capabilities. In addition InstantSupport's reporting mechanism, InstantMetrics™, allows Magellan to drill down to specific issues and find out exactly what people are interested in.
"AskMaggie provides our customers with product support 24/7, 365 days a year, and customer feedback has been very positive so far," said Frank Adler, Magellan's vice president of corporate quality. "After launching AskMaggie in May 2007, we have been able to improve customer service while also reducing overall support costs."
InstantSupport covers the top requests for the Magellan CrossoverGPS™, Maestro™, and RoadMate® products. For a preview, please visit: http://www.magellangps.com/ and click "AskMaggie™".
About Magellan
Magellan is a leader in the consumer, survey, GIS and OEM GPS navigation and positioning markets. Recognized as an industry innovator, the Company is the creator of the award-winning Magellan® RoadMate™ series portable car navigation systems, the CrossoverGPS™ on and off-road navigation system, the Magellan eXplorist™ outdoor handheld navigation devices, the Hertz NeverLost® car navigation system and ProMark™, the best-selling single frequency GPS survey product line on the market. The company is recognized worldwide through its Magellan brand and has experienced dramatic revenue growth as GPS technology has proliferated across a range of consumer and commercial applications. The Company is headquartered in Santa Clara, California with European headquarters in Carquefou, France.
About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based self-service solutions with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include Microsoft, Cisco (Linksys), Acer, ViewSonic and a host of industry leaders. www.nohold.com
The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Magellan, CrossoverGPS, Maestro, RoadMate, eXplorist and ProMark are trademarks of Magellan Navigation, Inc.
Press Contact
:
Sarah Ramoz
(408) 946-9200 x305
sramoz@nohold.com. |
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