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John Ragsdale, Vice President of Research for the Service and Support Professionals Association (SSPA), Blogs about noHold's InstantSupport in RAGSDALE's EYE ON SERVICE
Milpitas, CA. May 29, 2007 - noHold, developer of the most interactive and diagnostic virtual agent technology, today announced that John Ragdsale, VP of Research for the SSPA shares his perspective on intelligent agents.
"This is a very different take on the concept of virtual reps or avatars. InstantSupport engages you in a dialog, asking questions to drill down to the problem, and allows the customer to interrupt with any question, even questions unrelated to the diagnostic session. After answering the question, the system returns to the diagnostic steps where it left off. The interface and experience are very conversational; the dynamically created prompts are accurate, easy and even fun to use. What percentage of your self-service issues could be resolved this way?"
To view Ragsdale's blog, please visit: http://jragsdale.wordpress.com/
About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based self-service solutions with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include Microsoft, Cisco (Linksys), Acer, and a host of industry leaders. www.nohold.com
Press Contact
:
Sarah Ramoz
(408) 946-9200 x305
sramoz@nohold.com. |
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