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noHold Adds BitDefender™ and VMWare® to Its Customer Base
Milpitas, CA, June 7, 2006
- noHold, developer of the most sophisticated virtual agent technology, today announced that BitDefender has implemented SalesAdvisor™ for online self-service, while VMWare, Inc. has launched InstantSupport™ as an internal support application.
noHold's virtual agents increase sales, reduce costs, and capture valuable metrics on end user behavior. SalesAdvisor™ empowers website visitors to ask a question in their own terms and find the most pertinent information within a few clicks. The virtual agent provides navigation, education, advice and cross-selling opportunities to your customers. InstantSupport, the post-sales virtual agent,reduces call center costs, improves customer service, and provides 24/7 support.
BitDefender's award-winning antivirus software and data security solutions protect large enterprises, SMBs and desktop users against today's most malicious viruses, spyware, and spam. BitDefender has implemented SalesAdvisor as a sales, marketing, and customer service tool, enabling its end users to quickly find accurate information about product compatibility, services, and downloads. View the virtual agent in action.
VMWare brings virtual machine technology to industry-standard computers. Companies use VMWare solutions to simplify IT, fully leverage existing computing investments and respond faster to changing business demands. VMWare launched InstantSupport for internal IT support. The virtual agent answers questions like: Why can't I get email? Where can I get a copy of Microsoft Office? Can I check my email from home? How do I get VPN access? InstantSupport empowers employees to find information on their own terms and become more effective.
"BitDefender constantly strives to provide its customers with the industry's most powerful tools - whether they be for protecting IT systems from the latest viruses and malware, or for simply finding information on BitDefender's product versions and downloads," commented Ginger Yerovsek, BitDefender's North American director of Marketing and Sales. " noHold's virtual agents allow us to increase our opportunities for cross-selling while further improving the efficiency of our customer service."
About BitDefender®
BitDefender is a leading European provider of security solutions that satisfy the protection requirements of today's computing environment. The company offers one of the industry's fastest and most effective lines of anti-virus and email security defense, setting new standards for timely threat detection and for simple installation, use and updates. BitDefender delivers effective threat management for over 41 million home and corporate users in more than 100 countries. BitDefender has offices in USA, Germany, Spain and Romania. Further information about
BitDefender can be obtained by clicking here.
About VMWare
VMware was founded in 1998 to bring virtual machine technology to industry-standard computers. VMware delivered its first product, VMware Workstation, in 1999 and entered the server market in 2001 with VMware GSX Server and VMware ESX Server. With the groundbreaking launch of VMware VirtualCenter and VMware VMotion in 2003, the company established itself as the leader in virtual infrastructure technology by introducing a new category of data center capabilities. In 2004 the company extended the capabilities of virtual infrastructure to the enterprise desktop with the introduction of VMware ACE. With the launch of VMware Player in late 2005 and VMware Server in early 2006, VMware introduced the first free commercially available virtualization products for users new to virtualization. VMware is based in Palo Alto, California. For more information about VMWare, click here.
About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based self-service solutions whose mission is to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include,ViewSonic, Roxio, MTS, and a host of industry leaders.
Press Contact :
Sarah Ramoz
(408) 946-9200 x305
sramoz@nohold.com
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