| |
WatchGuard Technologies selects noHold's
InstantSupport to augment existing CRM tools and offer self-service
to its customers.
Milpitas, CA, January 25, 2005 – noHold, developer of
sophisticated Web-based knowledge management solutions, today
announced that WatchGuard Technologies, Inc. (Nasdaq: WGRD),
a leading global provider of integrated network security products
and services, has selected noHold InstantSupport as its self-service
support application, enabling WatchGuard customers with an
active LiveSecurity subscription to access online support resources
24/7 from any Web browser.
"As a part of our commitment to providing the industry's
best service and support to all our customers worldwide, we
selected InstantSupport as an additional, easy-to-use support
option that's available immediately around the clock," said
Keith Clements, Vice President of Customer Operations for WatchGaurd. "We
selected InstantSupport based on its intuitive operation, short
implementation cycle, and cost-effective and easy to maintain
features."
"Our goal at noHold is to help businesses like WatchGuard
strengthen customer relationships through high-quality, cost-effective
support programs," said Diego Ventura, CEO and Founder
of noHold. "We're delighted that WatchGuard has selected
InstantSupport to augment its CRM tools, enhance its exceptional
support and service offering, and, ultimately, contribute
to its bottom line."
About WatchGuard Technologies, Inc.
WatchGuard is a leading provider of network security solutions
worldwide, delivering integrated products and services that
are robust as well as easy to buy, deploy and manage. The
company's Firebox X line of expandable integrated security
appliances is designed to be fully upgradeable as an organization
grows and to deliver the industry's best combination of security,
performance, intuitive interface and value. WatchGuard Intelligent
Layered Security architecture protects against emerging threats
effectively and efficiently and provides the flexibility
to integrate additional security functionality and services
offered through WatchGuard. Every WatchGuard product comes
with an initial LiveSecurity Service subscription to help
customers stay on top of the security landscape with vulnerability
alerts, software updates, expert security instruction and
superior customer care. For more information, please call
(206) 521-8340 or visit www.watchguard.com.
About noHold
noHold is a privately held company established in 1999 and
is headquartered in Milpitas, CA, USA (Silicon Valley). noHold
is the acknowledged leader in web based self-service solutions
whose mission is to deliver real answers to real questions
- real fast. Simple to use, easy to implement and as close
to human as you can get, noHold turns automated customer
support into cognitive customer interaction. noHold customers
include Symantec, Aspect Communications, Roxio, MTS, and
a host of industry leaders. Additional information is available
at http://www.noHold.com.
WatchGuard, LiveSecurity and Firebox are either registered
trademarks or trademarks of WatchGuard Technologies, Inc.
in the United States and/or other countries.
Press Contact:
Sarah Ramoz
Marketing Associate
(408)-946-9200 X305
sramoz@nohold.com
|
|
