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Visioneer launches noHold's ArticleManagement
to complement InstantSupport and enhance state of the art customer
service.
Milpitas, CA, January 11, 2005 – noHold, Inc.
the acknowledged leader in web-based self-service solutions,
announced that Visioneer, a Xerox Licensing Partner and world-class
developer of intelligent imaging solutions, has launched ArticleManagement
to compliment its InstantSupport offering and enhance state
of the art customer service.
To read the full business case, please visit http://www.nohold.com/visioneer.htm
A customer since 2001, Visioneer chose the ArticleManagement
feature to offer a document library of resources to its customers.
ArticleManagement is XML based and integrates with the company's
.net platform. InstantSupport is an instrumental tool in Visoneer's
success, and has contributed to high satisfaction averages
of 74%. The InstantSupport tools (support Xerox, and Visioneer
products) have reduced call and chat-based support by more
than 1/3. Implementation of noHold's solution reduces support
costs, optimizes cross-selling opportunities, and assists in
maintaining quality within reach. Visioneer uses the tools
as a "first –line" of support interaction and
values session feedback to move forward as a company. Visioneer
has additionally launched a new enhanced website, made online
help smarter, and brought customer service and technical support
in house. For more information about Visioneer, visit www.visioneer.com
"Visioneer's contagious passion for customer satisfaction
has helped us architect our solution," said Diego Ventura,
CEO & Founder, noHold, Inc. "We are pleased by their
success, and look forward to an ongoing partnership."
noHold is a privately held company established in 1999 and
is headquartered in Milpitas, CA, USA (Silicon Valley). noHold
is the acknowledged leader in web based self-service solutions
whose mission is to deliver real answers to real questions
- real fast. Simple to use, easy to implement and as close
to human as you can get, noHold turns automated customer
support into cognitive customer interaction. noHold customers
include Symantec, Aspect Communications, Roxio, MTS, and
a host of industry leaders. Additional information is available
at www.nohold.com.
Press Contact:
Sarah Ramoz
Marketing Associate
(408)-946-9200 X305
sramoz@nohold.com
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