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iriver, a subsidiary of ReignCom Limited,
extends noHold contract to an International capacity based
on high solution rates and scalability.
Milpitas, CA, October 19, 2004 – noHold, the acknowledged
leader in web based, self -service solutions, announces that
iriver, leading company in the digital entertainment industry,
has extended its contract to an International capacity.
iriver, established under ReignCom Limited, is an international
company with branch offices in Asia, Europe and America. In
January, iriver America became a satisfied customer with average
solutions rates reaching 70% and higher using the InstantSupport
solution. According to the agreement signed by the two companies,
noHold will implement five single-byte languages across four
product lines. noHold’s implementation has contributed
in identifying new product feature opportunities for iriver,
helping the product development team to focus on key areas
of end user’s interest. The launch of SalesAdvisor in
July is also helping iriver America leverage on cross-selling
opportunities while providing an invaluable service to its
customers. noHold aims to extend the same high level of customer
satisfaction to iriver International customers.
“We’re very glad to work with noHold and we believe
this partnership will greatly help our customers to better
understand our products and experience a first rate degree
of service,” said Henry Kim, VP of ReignCom Limited.
“This
agreement with iriver International is in concert with
noHold’s strategy to leverage its multi-lingual capabilities
to expand abroad. We consider ourselves very honored to
have taken this first step with a partner as successful
as iriver,” said Diego Ventura, CEO & Founder
of noHold, Inc.
iriver was established in 1999 by ReignCom
Limited to become a force in the digital entertainment industry.
By offering products that are cutting-edge while customer-friendly,
iriver is poised to become the leader in the digital arena.
noHold is a privately
held company established in 1999 and is headquartered in
Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged
leader in web based self-service solutions whose mission
is to deliver real answers to real questions - real fast.
Simple to use, easy to implement and as close to human
as you can get, noHold turns automated customer support
into cognitive customer interaction. noHold customers include
Symantec, Aspect Communications, Roxio, MTS, and a host of
industry leaders. Additional information is available at
www.nohold.com
Press Contact:
Sarah Ramoz
sramoz@nohold.com
(408)-946-9200 X305
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