Roxio Signs with noHold - iRiver, Bluecoat and Sonicwall Extend and Expand noHold Contracts - noHold Launches MIS Advisor Product Suite.

Milpitas, Ca. January 20th 2004 - noHold, the leader in Web-based self-service knowledge management solutions, announced the addition of Roxio, a leading manufacturer of digital media software to its growing list of clients.

"Roxio saw in our products a way to continue to upgrade their customer support and to accelerate their response to customer queries." Said Diego Ventura, noHold's CEO. "We're pleased to have been able to address their needs and are looking forward to working with Roxio on an ongoing basis."

noHold also extended its contracts with iRiver, a major player in the mp3 product space, with Bluecoat, a provider of secure proxy appliances controlling user communications over the Internet, and with SonicWALL, a company that designs, develops, and manufactures comprehensive Internet security solutions for companies to protect their networks and to provide secure remote access. "The extension of contracts and the adding on of noHold products by our existing clients is a confirmation of our ability to meet their expectations." Said Mr. Ventura. "It's a positive trend we've enjoyed since our inception."

noHold also announced the launch of its "MIS Advisors" suite of products. MIS Advisors were developed specifically for a company's internal MIS organization, providing their employees with timely answers and resolutions for MS Word, MS Excel, MS PowerPoint and LotusNotes
"Basically, we saw a need and we filled it." Said Mr. Ventura. "We're always assessing the market and looking for ways to enhance our product line so we can deliver the powerful solutions our customers demand."

About noHold
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in web based self-service solutions whose fundamental mission is to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold's proprietary technology blends the best features of search engines, chat bots, and menu-driven technologies into a highly responsive communications mechanism, making noHold uniquely qualified to transform indistinct questions into crystal clear answers.noHold users simply type in questions conversationally, and within a few clicks, intelligent, practical answers are quickly delivered for all but the most abstruse queries. noHold reduces dependence on expensive call centers, increases customer satisfaction and enhances the knowledge-base of your products, services and company – and still delivers an unparalleled return on investment. noHold's leading customers include AT&T, Hughes, Symantec, Logitech, Aspect Communications and a host of industry leaders. Additional information is available at www.nohold.com. Or call 408.946.9200