MTS, GotMarketingô and Raptor Networks invest in their customers while noHold is awarded US Patent No. 6,604,141.

Milpitas, Ca. March 17th 2004 - noHold, the leader in Web-based self-service knowledge management solutions announces that three new customers are serving thousands of end-users in North America.

Manitoba Telecom Services Inc. (MTS) is Manitoba's preeminent, full-service communications company. Seamlessly blending innovative solutions and world-class technology, MTS connects its customers to the world. MTS delivers telecommunications services, including next generation IP broadband services. (www.mts.ca).

MTS Instant Support offers our customers a virtual technical support agent, says Cheryl Barker, President and COO of MTS Communications Inc., MTSís largest subsidiary. The online support helps our customers find quick and straightforward answers about MTSís Internet service.

GotMarketing is an industry-leading provider of self-service permission-based email marketing software. GotMarketing's CampaignerÆ solution makes it easy to create, launch and evaluate the impact of email marketing campaigns. Campaigner has been successfully implemented by leading corporate clients including AT&T, Speedo, and Toyota, and is distributed both directly and through channel resellers like Yahoo! and salesforce.com, (http://www.gotmarketing.com)

The noHold platform provides customers with immediate answers to their questions. This improves the user experience while allowing our sales and support teams to attend to other customers personally. Moreover, InstantSupport provides valuable feedback on user behavior,î said Maxine Grossman, Product Marketing Manager.

"It is particularly gratifying to see implementations of InstantSupport like the one of MTS and GotMarketing. When the job is done right, the results show, optimization of the support infrastructure, improvement of customer satisfaction and new business opportunities." Said Mr. Diego Ventura, CEO and founder of noHold, while congratulating the companies on a very successful project.

Raptor Networks Technology, Inc. provides unique patent pending switching technologies that can be employed by any company utilizing all network transport data. This cost-effective ìDistributed Network Switching Technologyî enables upgrading of networks with switches that can provide more advance management of Video, Voice over IP (VoIP), Storage Networks and other high bandwidth network applications. Raptor products provide increased speed, greater capacity plus cost effective implementation over existing switching and routing technologies. (www.raptor-networks.com).

noHold has been awarded US Patent No. 6,604,141. The patent includes 15 claims around two main components of Instant Support, the Natural Language Processor and the Inferential Engine. Also, some claims of the patent are related to the overall concept of interacting via the Web with a Virtual Agent.

About noHold
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in web based self-service solutions whose fundamental mission is to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold proprietary technology blends the best features of search engines, chat bots, and menu-driven technologies into a highly responsive communications mechanism, making noHold uniquely qualified to transform indistinct questions into crystal clear answers. noHold users simply type in questions conversationally, and within a few clicks, intelligent, practical answers are quickly delivered for all but the most abstruse queries. noHold reduces dependence on expensive call centers, increases customer satisfaction and enhances the knowledge base of your products, services and company - and still delivers an unparalleled return on investment. noHold leading customers include AT&T, Hughes, Symantec, Logitech, Aspect Communications and a host of industry leaders. Additional information is available at www.nohold.com. Or call 408.946.9200 x302.