Milpitas, noHold and Silicon Space Form Strategic Partnership to Create, Integrate and Manage Web-Based Self-Service

Milpitas, Calif., USANovember 19, 2001 - noHold, Inc. (www.nohold.com), the leading provider of intelligent Web-based guided self-service solutions, has formed a partnership with Silicon Space Inc. (www.siliconspace.com), an e-business strategic consulting firm.

Under terms of the agreement, the partnership will combine noHold's Instant Support guided self-service solution with the proven strategic consulting and system integration services offered by Silicon Space. Together they will deliver highly flexible, scalable, and customizable self-service solutions for enterprises across a variety of industries, dramatically reducing support costs while building customer satisfaction and loyalty.

"This relationship will allow us to deliver better service to our customers because we're creating implementation and management teams to address specific needs," said Diego Ventura, founder and CEO of noHold. "With this kind of strategy, we can help customers save money by packaging only the services they actually require. It's one of the benefits of using best-of-breed companies like noHold and Silicon Space."

"Today's challenging environment requires that companies revisit their customer service offering and cost structure," said Dema Zlotin, president of Silicon Space. "During these times, innovation and superior customer service can drive enormous market share gains while aggressive cost cutting ensures long-term competitiveness.. Our partnership with noHold will help us rapidly deliver on these objectives."

About noHold, Inc. noHold is the leader in Web-based self-service knowledge management solutions that diagnose and solve complex technical problems and provide information to users, 24x7. noHold Instant Support, the company's flagship product, is a virtual support agent designed for customer service, technical support, marketing and sales support, human resources, financial services, and other information-rich organizations to build profitable and labor-efficient relationships with their employees, customers, prospects and suppliers. With noHold Instant Support, users can resolve problems and obtain actionable information quickly, without waiting on hold.

noHold is a privately-held company established in 1999 and headquartered in Milpitas, Calif., USA (Silicon Valley). It has sales offices in San Diego, Calif., and Washington, DC. Its leading customers include AT&T Broadband, Cisco Systems, Logitech, and Aspect Communications. Additional information is available at www.nohold.com. Send e-mail to info@nohold.com, or phone 408-946-9200.

About Silicon Space Silicon Space is a systems integrator that has pioneered solutions in web-based self-service, channel management, and product development enablement that have helped our customers cut costs, create new revenue opportunities, generate measurable return on investment, and foster collaborative relationships with customers, partners, vendors, and employees. Founded in 1996, the company has provided strategic consulting and implementation services for such Fortune 500 companies as Harcourt, Hewlett-Packard, Disney, Gateway, and Union Bank of California.