noHold Instant Support is Named a "Product of the Year" by Customer Inter@ction Solutions Magazines.

Milpitas, Calif., USA- December 17, 2001 - noHold, Inc. (www.nohold.com), the leading provider of intelligent Web-based guided self-service solutions, has won a Product of the Year Award given by TMC, Inc., publishers of Customer Inter@ction Solutions™ magazine. The magazine's highest honor is bestowed on innovative products that have advanced the contact center and CRM industry.

noHold was recognized for developing noHold Instant Support™. This is a virtual support rep that uses a chat-like interface to answer users' questions and to guide them through an interactive diagnostic process that solves technical problems, typically within four clicks. The company has 19 claims of patent pending on its artificial intelligence technology. noHold Instant Support is the only Web-based self-service solution to combine the ability to answer questions and to diagnose complex problems.

"To move ahead, businesses must find effective solutions that provide tools to enhance operating efficiencies, improve quality, retain customers and gain new ones," said TMC president and group publisher Rich Tehrani. "The Product of the Year award, chosen by the editors of Customer Inter@ction Solutions and the engineers of TMC Labs, is given to select products, such as noHold Instant Support, that deserve the attention of forward-thinking organizations looking for best-of-breed solutions."

Diego Ventura, founder and CEO of noHold, said, "Since we launched Instant Support on their sites, leading customers such as AT&T Broadband, Logitech, Aspect, Extreme Networks and others, have gained sustainable differentiation in their customer support. They also have gained meaningful real-time metrics that help them improve the quality of their products and support services. We are honored that Customer Inter@ction Solutions has recognized noHold Instant Support, our team, and our customers."

About Instant Support
noHold Instant Support is more advanced than other self-service solutions because it uses sophisticated algorithms and an inference engine, guiding users interactively to describe, diagnose and solve their problems immediately through an online interface. Unlike similar providers that build generalized platforms for vertical industries, noHold custom builds the knowledge platform for each company, using product specs, documentation manuals, debugging notes, and other information.

If a problem cannot be resolved during a self-service session, Instant Support automatically escalates the user to a customer support agent via email, chat or phone and carries a copy of the session to the next level. It can also link users to information about additional products, upgrades and other sales opportunities. Instant Support also can be integrated with a company's existing CRM solutions.

Some companies use Instant Support primarily as a customer-facing technology, but others have deployed it internally to deliver the most current technical information to call center agents. The solution can be used almost anywhere a company must provide accurate and timely information to employees, managers, customers, vendors or other users.

About noHold, Inc.
noHold is the leader in Web-based self-service knowledge management solutions that diagnose and solve complex technical problems and provide information to users, 24x7. noHold Instant Support, the company's flagship product, is a virtual support agent designed for customer service, technical support, marketing and sales support, human resources, financial services, and other information-rich organizations to build profitable and labor-efficient relationships with their employees, customers, prospects and suppliers. With noHold Instant Support, users can resolve problems and obtain actionable information quickly, without waiting on hold.

noHold is a privately-held company established in 1999 and headquartered in Milpitas, Calif., USA (Silicon Valley). It has sales offices in San Diego, Calif., and Washington, DC. Its leading customers include AT&T Broadband, Cisco Systems, Logitech, and Aspect Communications. Additional information is available at www.nohold.com. Send e-mail to info@nohold.com, or phone 408-946-9200.