noHold Moves to MCI WorldCom's UUNet Hosting Facilities, Increasing Bandwidth for Its Growing Customer Bases

Decision strengthens noHold Instant Support, allowing a rapidly increasing user base to obtain immediate answers to online questions and to troubleshoot technical problems.

Milpitas, Calif., USA- August 27, 2001 - noHold, Inc., the leading provider of Web-based diagnostic self-service solutions that provide users with immediate meaningful problem resolution, is relocating its Internet application servers to MCI WorldCom's UUNet hosting facilities. The move will help noHold meet the demands of its growing customer base by providing greater scalability, reliability, redundancy, and worldwide presence.

noHold Instant Support™ empowers users to solve technical problems and obtain actionable responses online quickly and easily through a "virtual support agent." Instant Support is a new generation Web-based support solution that goes beyond current methods like FAQs and chat-bots because it diagnoses and solves problems rather than simply providing links to a long list of loosely related documents.

"Our customers are rapidly upgrading their Web-based self-support solutions to incorporate Instant Support," said Felice Curcelli, noHold's vice president of engineering. "AT&T Broadband, Logitech, and Aspect Communications are already rolling out this increased functionality to hundreds of thousands of users. Taking full advantage of MCI WorldCom's top-notch infrastructure allows us to deliver the bandwidth our customers need."

noHold customers integrate Instant Support, a self-service solution based on an inferential engine, into their own Web sites, where users access it through an interactive chat-like portal. They can describe technical problems in natural language, troubleshoot, and receive a targeted solution immediately. Instant Support seamlessly escalates unresolved issues to a service rep via email, chat, or telephone, as required by the customer's escalation process. It also integrates with other CRM solutions such as email management and search engines.

On the back end, Instant Support's metrics and authoring capabilities allow companies to monitor the system's success rate, capture unresolved questions and problems, and continuously update the database. Instant Support can also leverage a company's existing knowledge bases by accessing, making sense of, and integrating legacy data into the response.

About noHold, Inc. noHold is the leader in Web-based self-service knowledge management solutions that diagnose and solve complex technical problems and provide information to users, 24x7. noHold Instant Support, the company's flagship product, is a virtual support agent designed for customer service, technical support, marketing and sales support, human resources, financial services, and other information-rich organizations to build profitable and labor-efficient relationships with their employees, customers, prospects and suppliers. With noHold Instant Support, users can resolve problems and obtain actionable information quickly, without waiting on hold.

noHold is a privately-held company established in 1999 and headquartered in Milpitas, Calif., USA (Silicon Valley). It has sales offices in San Diego, Calif., and Washington, DC. Its leading customers include AT&T Broadband, Cisco Systems, Logitech, and Aspect Communications. Additional information is available at www.nohold.com. Send e-mail to info@nohold.com, or phone 408-946-9200.