Logitech Adds noHold Knowledge Platform
to Provide Web-Based Self-Help Customer Support.

The noHold solution will be used initially to provide online technical support
for users of Logitech’s QuickCam®

Milpitas, Calif. -- (BUSINESS WIRE)--March 15, 2001 – Logitech (Nasdaq: LOGIY), the leading maker of Internet video cameras, has installed Web-based self-help customer support from noHold, Inc., a privately held developer of interactive knowledge portals. noHold’s Knowledge PlatformTM will allow users of Logitech’s QuickCam® to go online and interact in a chat-like setting with a “virtual customer support rep” to solve their own problems.

“Our partnership with noHold will help us make dramatic improvements in our customer support while controlling costs,” said Michael Doyle, Logitech's director of customer support for Americas region. “This has become a critical point for businesses operating in today’s economic environment. With noHold’s Knowledge Platform, we can deliver superior online support no matter when our customers need it.”

Initially, Logitech will use noHold’s Knowledge Platform to support its QuickCam, allowing customers to receive self-help technical support on the Logitech Web site. noHold’s chat-like interface allows users to ask questions or describe problems in natural language. Then it carries on an intelligent conversation with the user until it has enough information to provide an accurate solution, typically in four clicks or fewer.

noHold's DynamicDialogTM technology makes the interaction very personal by using a dynamic “query-reason-and-respond” process that emulates the way a live customer support representative interacts with a customer. This process uses real-time connections to various independent structured information sources, solving problems instantly.

“Customers become impatient when they phone for support and have to wait on hold,” said Diego Ventura, founder and CEO of noHold. “Even email requires the customer to wait for hours or days. Our Knowledge Platform solves problems immediately. Logitech is making a very strong commitment to its customers by giving them this kind of access to self-help.”