Aspect Communications Selects noHold to Deploy Next-Generation Interactive Expert System for Online User Support.

noHold’s powerful self-service diagnostic solution increases customer loyalty and satisfaction, reduces support costs, and improves productivity

Milpitas, Calif. -- April 11, 2001 -- noHold, Inc., the leader in developing Web-based self-service solutions that diagnose user problems instantly, has entered a strategic agreement to develop a next-generation, Web-based technical support solution for Aspect Communications, Inc., the leading provider of customer relationship portals. The noHold solution will be used by Aspect’s technical support team to help them ramp up faster and deliver current, accurate and relevant information to customers.

“noHold technology is especially valuable in these economic times, when companies must control costs while delivering improved technical and customer support,” said Diego Ventura, founder and CEO of noHold. “We can comfortably predict that companies such as Aspect will save millions of dollars annually with noHold technology by immediately solving technical problems for its customers.”

Aspect’s business customers interface primarily with its technical support staff via telephone into the Aspect call center, which handles nearly 8,000 calls per month.

“We faced a challenge to educate our call center team and keep it up to speed,” said Jim Patrice, Aspect’s vice president of global support. “Our service specialists also needed a better way to retrieve technical information while assisting customers. If we could find a better knowledge management solution for our support staff, we knew that we could reduce costs and improve service.”

Aspect wanted a single point of access for all types of support information in the technical database. Even more, the company needed a database that would become smarter as the staff solved more problems.

The company found its solution with noHold’s technology, a Web-based self-service solution that acts as a virtual technical support assistant to Aspect’s support specialists. The noHold solution diagnoses and solves problems quickly through a powerful interactive diagnostic search, retrieval, and reporting engine. It gives Aspect’s support team actionable information instantly, while they’re on the phone with customers, thus helping them quickly resolve problems.

noHold’s Knowledge Portal, a chat-like interface using natural language, carries on an intelligent conversation with the user until it has enough information to provide an accurate solution. Most times the solution is delivered in four clicks or fewer..

About noHold, Inc. noHold is the leader in Web-based self-service knowledge management solutions that diagnose and solve complex technical problems and provide information to users, 24x7. noHold Instant Support, the company's flagship product, is a virtual support agent designed for customer service, technical support, marketing and sales support, human resources, financial services, and other information-rich organizations to build profitable and labor-efficient relationships with their employees, customers, prospects and suppliers. With noHold Instant Support, users can resolve problems and obtain actionable information quickly, without waiting on hold.

noHold is a privately-held company established in 1999 and headquartered in Milpitas, Calif., USA (Silicon Valley). It has sales offices in San Diego, Calif., and Washington, DC. Its leading customers include AT&T Broadband, Cisco Systems, Logitech, and Aspect Communications. Additional information is available at www.nohold.com. Send e-mail to info@nohold.com, or phone 408-946-9200.