Cisco and noHold Engage in a Pilot Project to Create Next-Generation Interactive Knowledge Portal for Online Customer Support.

Milpitas, CA—February 26, 2001--noHold,Inc., a privately-held developer of interactive Milpitas, Calif. - (November 20, 2000) - noHold, Inc., the leader in creating interactive knowledge portals, has initiated a pilot project with Cisco Systems, Inc., to develop a next-generation technical support Web tool based on noHold's DynamicDialog™ technology. Cisco is the worldwide leader in networking for the Internet.

The noHold solution will empower Cisco customers to receive solutions for their problems from several independent data sources through a single point of contact on Cisco’s Web site. The noHold interface allows users to ask questions or describe problems in natural language. Then it carries on an intelligent conversation with the user in a chat-like setting until it has enough information to present an accurate, relevant solution.

noHold’s DynamicDialog technology uses a dynamic “query-reason-and-respond” process that emulates the way a technical support representative interacts with a customer on-screen. This process includes real-time connection to various independent structured information sources, delivering the solutions or answers the users are seeking.

“Our solution is truly innovative because it can access its own knowledge platform as well as existing legacy databases and third party tools to provide the exact information users need,” said Diego Ventura, founder and CEO of noHold. “We use the best aspects of phone support, email, and search engines, but it’s at a much lower cost. Cisco is a leader in customer support and services, so we believe it was quite visionary for them to become part of this pilot program and help strengthen their position.”

About noHold, Inc.
Founded in 1999, noHold, Inc., is a privately held company located in the heart of Silicon Valley. The company develops interactive knowledge portals that present customers, partners, and employees with a single point of access to corporate information sources. Users navigate and ask questions through an easy-to-use natural language interface. noHold’s unique DynamicDialogÔ technology simulates live, intelligent conversation to yield the best solutions and a superior level of user satisfaction. These interactive knowledge portals deliver significant benefits to customer service, technical support, human resources, sales, and other information-rich organizations.

noHold’s DynamicDialogTM technology is the only system that combines natural-language chat, keyword search, menu-driven diagnostic tree navigation, and real-time connection to autonomous and/or external “live” data sources. noHold’s solution improves end-user experience and customer satisfaction, and it reduces cost within customer service organizations. Additional information is available at www.nohold.com, by sending e-mail to info@nohold.com, or by calling (408) 936-9200.

About Cisco Systems, Inc.
Cisco Systems (NASDAQ: CSCO) is the worldwide leader in networking for the Internet. Cisco's networking solutions connect people, computing devices and computer networks, allowing people to access or transfer information without regard to differences in time, place or type of computer system.

Cisco provides end-to-end networking solutions that customers use to build a unified information infrastructure of their own, or to connect to someone else's network. An end-to-end networking solution is one that provides a common architecture that delivers consistent network services to all users. The broader the range of network services, the more capabilities a network can provide to users connected to it.

Cisco's offers the industry's broadest range of hardware products used to form information networks or give people access to those networks; Cisco IOS® software, which provides network services and enables networked applications; expertise in network design and implementation; and technical support and professional services to maintain and optimize network operations. Cisco is unique in its ability to provide all these elements, either by itself or together with partners.